Customer Support Agent for International Clients in

il y a 1 semaine

Luxembourg infeurope Temps plein

**Job Type(s)**:CDI/Permanent Full Time**Location(s)**:Luxembourg**Company Name**:infeuropeFor a renowned International Organisation, infeurope is looking for a multilingual Customer Service Agent with strong communication skills.

**Tasks and Responsibilities**:

- First point of contact for the international customers of a prestigious International Organisation in Munich
- User guidance on the organisation webpage to ensure applicants and companies understand the patent procedures
- Customer data management and maintenance in various data management tools

**Your Profile**:

- Fluency in German and English (French would also be an advantage)
- Preferably previous experience in customer care or hospitality
- Passionate about customer care and ability to work in a dynamic customer service environment
- Ability to pick things up quickly and wants to learn new things
- Customer focused with experience of managing complex enquiries
- Excellent communication skills
- Organisational and problem solving skills
- Team player who enjoys working in a cross-functional, diverse and international team

**Our Offer**:

- Outstanding reference in your CV of a renowned international organisation
- Competitive salary and other benefits
- Permanent/Full time employment (CDI)
- Luxembourgish employment contract - CDI
- Multicultural environment
- 3-6 months of on-the-job training in various areas
- Location: Luxembourg-Bertrange
- Hybrid working after the training phase
- Business trips to Munich during the training phase

infeurope S.A. is a company headquartered in Luxemburg, predominantly offering communication, consulting and managed services to European Institutions and International Organisations.

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