Field Service Technician

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

**Working at NTT**

**Key Roles and Responsibilities**:

- This is full-time, on-site based role, working in shift
- Perform troubleshooting, parts replacements, system upgrades, basic deployment and repair on desktops/notebooks/printers in order to resolve/fulfill customer incidents and/or requests
- Identify potential issues that could adversely impact end user experience and take corrective action
- Provide Smart Hands Activities to rack and stack, patch cabling, equipment installation/de-installation, swaps and disposal activities on-site
- Use advanced tools/technical knowledge to remediate problems and conduct scheduled installations as per approved customer documented processes
- Provide technical feedback on technical process issues to improve overall service delivery
- Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement
- Respond to calls and travel to site after business hours per leader instructions may be required

**What will make you a good fit for the role?**

**Academic Qualifications and Certifications**:

- High school diploma or equivalent
- Minimum 2 years of experience
- Knowledge of Windows operating system environment
- A+ desktop or equivalent skill set is preferred
- Experience with MDM (Airwatch, Mobile Iron, Intune) to manage customer owned or BYOD iPhones and iPads is an asset
- Ability to work under guidance, ability to use sound judgement to escalate an issue to a higher level, professional, client-focused, ability to work in shift structure

**WHAT AWAITS YOU IN NTT LUXEMBOURG**:

- A full-time contract of unlimited duration
- Company paid trainings to help further your career and stay up to date with latest technologies
- An attractive salary tailored to your expertise level
- Various benefits like a company car & others

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.