Client Services Senior Manager

**JOB TITLE: Client Services Senior Manager**

**DEPARTMENT: Client Services**

**Employing Company: Gen II Luxembourg Services SARL**

**THE GROUP**

Gen II Fund Services is one of the largest global independent private equity fund administrators, with over $900 billion of private capital under administration. Gen II services 6,500+ fund entities with a 99% client retention rate. The group has over 1000 employees, with several offices across the United States (New York, Stanford, Boston, San Francisco, Dallas and Denver) and in Vancouver and Luxembourg.

The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, hybrid funds, feeder funds, venture capital, retail and managed accounts.

**THE LUXEMBOURG BUSINESS**

Gen II Luxembourg Services offers Private Equity and Real Estate administration services, providing Gen II US clients, and new US and European sponsors with the capability to have a Luxembourg base of operations and trusted partner in Europe.

The business offers a fully customizable service plan for sponsors seeking to establish a Luxembourg-based structure.
- Fund launch consultation and guidance
- Domiciliation, governance, and secretarial support
- Complete fund accounting and administration
- Registrar and transfer agency
- Comprehensive financial, regulatory and investor reporting
- Regulatory/compliance support: AML/KYC, CRS, FATCA and AIFMD reporting
- Depositary services
- Directorship services
- Data analytics and integration
- Coordination with other service providers

**THE ROLE**

The role sits within the Client Services Fund Accounting department, reporting to the Business Unit Director. In this role you will serve as a primary contact for clients and internal operational teams.

**Primary Responsibilities Will Include**:

- Overseeing the day-to-day accounting and fund administration for multiple investment sponsors
- Extensive hands-on involvement in preparing and reviewing work papers, investments, accruals, financial statements with footnotes and investor allocations.
- Frequent communication with clients at executive level
- Developing close working relationships with all client contacts, auditors, lawyers, and banking personnel.
- Ensure exceptional levels of client service are met.
- Oversee and provide guidance on the initial set up of the clients’ funds deliverables (capital calls, distributions, financial statements, waterfalls, IRRs)
- Improve and/or implement new processes where necessary.
- Improve and implement dashboard tools to monitor department level activities.
- Effectively manage communication with all internal Gen II teams, owning any internal requests with timely and appropriate responses.
- Actively lead or support internal projects.
- Lead, direct, and coach a team of Fund Accountants (Junior and Senior levels).
- Manage team dynamics & morale.
- Seek to develop and retain top talent including identifying training needs for your team.
- Evaluate talent by providing constructive, actionable feedback and performance reviews.

**Job Requirements, Skills, Education and Experience**:

- Bachelor’s degree in accounting or finance.
- 5+ years of supervisory experience.
- Fluent in English, any other language is considered an asset.
- Excellent verbal, written and interpersonal communication skills.
- Strong knowledge of private equity fund structures.
- Strong Knowledge of Luxembourg alternative investment fund laws and regulations including regulatory reporting requirements.
- Advanced knowledge of financial reporting for Investment Funds / Companies in US GAAP & LUX GAAP.
- Very comfortable in understanding and navigating through partnership agreements, legal documents, and Investment agreements.
- Advanced experience in preparing capital calls and distributions including complicated waterfall models.
- Ability to quickly adapt to changes in processes and procedures in a rapidly changing environment.
- Superior problem solving, judgment and decision-making skills.
- Ability to work autonomously, taking full ownership of assigned responsibilities.
- Ability to think independently, prioritize, multi-task and meet deadlines.
- Competency in Microsoft Word, Excel and Outlook.