Service Manager Sdn

**Job Description** Want to skyrocket your career with a rock-solid company?**

With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new technologies and methodologies in a professional & enthusiastic environment **Join us and take your career to the next level**

ARHS Group - Part of Accenture is looking for an experienced **Service Manager SDN (M/F)** to join our team at the client site, a European Institution in Luxembourg. As a service manager SDN, you will oversee the management and operational excellence of SDN services.

**Key responsibilities**:

- Oversee the end-to-end management of SDN services, ensuring stability, performance, and security
- Act as the main point of contact regarding SDN service performance
- Ensure compliance with contractual SLAs, KPIs, and ITIL best practices
- Lead incident, problem, and change management processes for SDN services
- Monitor and analyze network service performance, ensuring proactive problem-solving and continuous service improvement
- Collaborate with internal teams and external service providers to align SDN services with business needs
- Manage vendor relationships, ensuring service providers adhere to performance commitments
- Provide clear, data-driven reports on service performance, risks, and improvement plans
- Drive service evolution and innovation, ensuring SDN services align with the cloud and digital transformation strategy
- Identify areas for automation and efficiency in SDN operations
- Support the adoption of emerging SDN technologies to improve agility, security, and scalability
- Ensure effective knowledge management and documentation within the service team

**Your profile**:

- 5+ years of experience in IT Service Management, with a focus on networking and/or SDN technologies
- Strong understanding of ITIL best practices, service operations, and IT governance frameworks
- Experience managing large-scale enterprise network infrastructures in complex environments
- Familiarity with SDN solutions from vendors such as Cisco ACI, VMware NSX, OpenStack, or similar technologies
- Knowledge of cloud networking concepts (hybrid, multi-cloud SDN) is an advantage
- Strong leadership and communication skills to engage with stakeholders at all levels
- Ability to translate technical concepts into business-oriented discussions
- Proactive problem-solving and decision-making abilities in a high-stakes environment
- Fluency in English is required

**Additional Information** Arηs Group** - **part of Accenture** - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 11 entities worldwide, employing over **2,500**employees in **Luxembourg**, **Belgium**, **Greece**, **Italy**and **Bulgaria**.

With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others.

Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

**_
Our Vision and Values_**

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are**:caring, agility, excellence, innovation, continual improvement, and reliability**.

Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.

**_ Our Culture_**

We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.

**_ Our Brand_**

The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.

**Don’t hesitate Join our team**

**_ What you’ll get:_**

An **informal hierarchy**and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An **attractive salary package**:
With an attractive salary and benefits package - including advantageous fringe benefits - you’ll be paid for what you love to do.

A strong **corporate culture**:
You’ll join a **dynamic team**of smart and ambitious people. From the way we hire, to the way we relate to our clients - our valu