Head of Outsourcing, Governance and Oversight

**Reports to the Group Head of Centres of Excellence**

The purpose of this role is to lead the Group's Outsourcing Framework and maintain it within the Centre of Excellence.

We are looking for an experienced Senior Manager to join a newly established Outsourcing and Oversight Centre of Excellence. As a new function and a new role, this is a fantastic opportunity for someone with experience in this field to be instrumental in helping us maintain and strengthen our Outsourcing Framework to meet the future needs of the Group in a regulatory evolving environment within the jurisdictions where Aztec Group operate.

**Key responsibilities**:
The responsibilities of the role include, but are not limited to:
Outsourcing Governance
- Maintaining the Group Outsourcing Framework
- Acting as the main contact and coordinating the governance of the outsourcing risk management processes across the entity
- Preparing and chairing the Outsourcing Forum
- Developing an effective culture of compliance with our outsourcing policy, ensuring appropriate controls, checklist, procedures and training evolve as required
- Ongoing analysis of regulatory changes in relation to outsourcing and delegation, ensuring our Group Outsourcing Framework remains up to date

Outsourcing Oversight
- Providing outsourcing expertise and administrative support to our Client Facing Teams (CFT) or involved parties along the outsourcing risk assessment process
- Ensuring an effective deployment of outsourced activities oversight, conducting the necessary risk and due diligence assessments at the outset and on an ongoing basis
- Managing the local outsourcing arrangements register based on input from the beneficiaries
- Facilitating / performing regular due diligence reviews of outsourced providers and undertake SLA monitoring

Reporting
- Preparation of written and verbal reports to Boards, Senior Management and externally
- Contributing to the preparation of ad-hoc reports of existing contractual relationship with the Beneficiary entity, in a continuously evolving regulatory and legal environment
- Preparing and presenting the concentration risk analysis
- Ensuring that all issues have been reported or escalated and progress is tracked on any remediation plans
- Attending and contributing to other operational, jurisdictional, risk, regulatory or client meetings as required.

Leadership and Stakeholder Management
- Building, managing, nurturing, coaching, training and developing team members
- Acting as the lead for projects forming part of the team's annual plan, ensuring that all deadlines are met and that deliverables are of a high quality

**Skills, knowledge, expertise**:

- In-depth knowledge of outsourcing regulations where Aztec Group operate.
- At least 8 years of relevant experience, to include experience of performing oversight of outsourced activities within a financial services environment
- Strong alignment to Aztec Group values
- Very high level of integrity and dependability
- Strong, clear and concise communication skills (both written and verbal)
- Proven ability to develop good collaborative working relationships within the business across multiple stakeholders
- Negotiation skills and ability to lead and influence individuals at all levels in a positive constructive way
- Positive and proactive approach
- Proven practical experience in developing and operating an outsourcing oversight programme
- An understanding of regulations and legislations relevant to outsourcing within a financial services business - with a particular focus on Luxembourg requirements
- A university degree and / or a relevant professional qualification
- Logical approach, analytical ability
- Awareness of industry best practice balanced with commercial expectations
- Proven ability to quickly learn new information, processes and procedures
- Proven ability to meet deadlines and proactively identify and deal with problems
- A self-starter with the ability to work independently on concurrent initiatives
- We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

**Governance**
- Lead the OGO CoE
- Participate in local jurisdictional leadership team meetings where required

**KPIs**:

- No regulatory breach
- Effective relation with the 3 lines of defence
- Employee engagement

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.