Epayment Customer Relationship Analyst

**JOB DESCRIPTION**

We have an exciting opportunity at J.P. Morgan Mobility Payments Solutions in Strassen, Luxembourg - the joint venture of Volkswagen Financial Services AG and J.P. Morgan.

Job summary:
This role is part of the ePayment Customer Relationship Management team (CRM). The CRM Team works in close interaction with the JPMMPS Sales Team and Operation Teams to coordinate the best possible response to our customer’s expectations and further improve our services. You will play an active role in the requirements definition and implementation of any project related to Customer Relationship management.

Job responsibilities:

- Manage relationships with our customers, identify needs and business opportunities
- Gather customer feedback in a structured way, organize and coordinate required activities to address customers needs and manage related communication processes
- Use market and internal data sets, analytics and monitoring tools to pro-actively monitor customer’s experience and satisfaction
- Manage projects related to Customer Relationship Management and contribute proactively to all projects supporting customer experience (specifically with Sales and Operations Teams)
- Provide support on communication and presentations to clients

Required qualifications
- At least 3 Years of experience in account relationship management or key account management, preferably in a payments or financial products environment
- Knowledge in E-commerce payments and/or CRM systems is considered an asset
- Proven track-record of managing and growing customer accounts
- Strong interest in digital and finance products
- Experienced in communication and collaboration with product, operations and sales teams
- Strong interpersonal skills and a great team player
- Pro-active, solution oriented and highly motivated
- Good organizational skills
- Languages : Excellent English written and verbal communication skills, German language proficiency is a strong additional asset, any other languages would be appreciated
- Excellent working skills with MS Office, in particular with PowerPoint and Excel

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.