Client Account Manager

Client Account Manager - Luxembourg

As a Client Account Manager with Convera, based in our Luxembourg office, you will be responsible for establishing and maintaining excellent long-term relationships with high value Corporate customers to optimize and grow the potential of each relationship, while offering superior customer experience through expertise and advise in both cross-border international payments and currency risk management. You will have a growing portfolio of 60 to 100 Corporate customers, with a particular focus on import/export companies, multinational companies, and financial institutions.

**Responsibilities**:

- Achieve revenue and customer targets by establishing deep partnerships with Corporate customers in Luxembourg (and cross border from Luxembourg, as appropriate), providing payments and hedging services
- Develop account planning to protect and grow revenue, with goal of over-achieving targets
- Develop a deep understanding of customers’ strategic priorities, with a focus on identifying solutions that deliver competitive advantage
- Establish strong and intimate working relationships to retain Convera’s customers
- Act as a trusted advisor to strategically important customers
- Leverage referrals for potential new business
- Thanks to the knowledge of our system and platforms, undertake transactions where required on behalf of customers in a responsive, efficient, and timely manner and according to Convera’s policies and compliance / regulatory requirements
- Identify the need of FX hedging solutions that align with customers’ objectives
- Manage, track and report performance and forecast against customer accounts in relation to

agreed key performance indicators and metrics
- Be the advocate of your customers’ internally, presenting their needs in an articulated way to our internal credit department
- Act ethically and in perfect respect of the rules in Convera’s highly regulated environment, taking customer best interest at heart
- Cooperate and collaborate with Compliance, Operations, and Finance colleagues across multiple countries.
- Fluent in English (oral and written), as all internal communication is in English. French, German and/or Luxembourgish are a plus
- Extensive and progressive experience of managing portfolios of high value Corporate clients
- Experience in selling financial services to Corporate customers
- Understanding of the Miller-Heiman strategic selling framework or similar sales methodology
- Detailed knowledge of the financial services and/or payment industry
- Detailed understanding of bulk payment processing, the international payment landscape, accounting systems, FX hedging, and platform integration is essential
- The ability to consistently overachieve sales targets
- Evidence of where they have successfully grow commercial relationships with Corporate customers in financial service
- Excellent presentation skills and strong relationship management skills
- Proven strong influencing, negotiating and communication skills with external and internal customers, including supplier / alliance partner relationships
- High degree of self-motivation and ability to work autonomously
- Strong financial and commercial analysis skills
- Higher education qualifications - MBA is a plus

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

- Competitive salary
- Opportunity to earn a bonus (dependent on performance)
- Great career growth and development opportunities in a global organization
- Hybrid office / home working
- Corporate benefits

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

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