Operations Associate

il y a 1 jour

Luxembourg Wolt Temps plein

Operations

Luxembourg, Luxembourg

Full-time

The Operations Associate is an important role in ensuring that we are able to achieve the needed supply activation and courier engagement in every city that we operate in. Having a regional organisational structure, you and the team are responsible for increasing courier activation and ensuring stable supply across 9 different markets. One of the key challenges of the role will be to unlock supply when and where needed, through data analysis and clear communication with our courier partner community.

**What you’ll be doing**
- Ensuring optimal courier supply levels and activations across the North region, balancing demand and supply to maintain smooth operations;
- Developing and executing activation strategies, including setting up bonus designs and payment structures, while ensuring clear and timely communications to couriers;
- Collaborating with teams across different countries to understand local needs, tailor operations by sharing development ideas and improving ongoing tasks, while executing them efficiently;
- Maintaining and reviewing standard operating procedures to ensure consistency, while continuously aiming at improving them;
- Analysing supply behaviour and using insights to adapt strategies for different situations, such as peak times, weather changes, and special events;
- Organising tasks, staying agile, and stepping in wherever needed to support operations and resolve issues quickly.

**Our humble expectations**:

- Previous experience in operations, marketing, incentive design, and/or customer service is highly preferred;
- Familiarity with working with data, using Looker or similar data visualization tools is a plus;
- You exhibit attention to detail and a good ability to solve problems;
- You are a precise and thorough person with the ability to remain organised while executing your tasks at hand with high efficiency;
- You love to “get your hands dirty” and get things done, doing whatever it takes to make sure that we accomplish our goals;
- You’re analytics driven and love to crunch data in order to decide on next steps;
- You are a confident communicator with good English skills and effectively navigate through things that are blocking your path with a clear line of thought.

**Next steps**:
Laura Ilioaea - Talent Acquisition Partner

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