Easyship Operations Manager

il y a 2 semaines

Luxembourg Amazon Services Europe SARL (LU) Temps plein

Bachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent

Amazon’s seller marketplace is home to more than two million small businesses, individual sellers and household names who reach tens of millions of potential customers. These customers can choose from more than 120 million products and this vast choice is only possible because of the many entrepreneurial, third-party businesses who offer their products on the platform. Today more than 50% of worldwide purchases from Amazon’s sites are made from third party sellers.
EU 3P Expansion is looking for a talented and highly motivated EasyShip Operations Manager to join our team in preferably in Luxembourg or in the Netherlands/Poland to be part of our mission to improve the Consumer and Selling Partner experience across our emerging Amazon stores in EU. This role offers a unique opportunity to be part of a Day-1 organization, and provides a dynamic, innovative and fast-paced environment to constantly build your skillset and address new challenges.

Key job responsibilities
As a Operations Manager, you will be leading the success of EasyShip program, which is being launched first time in EU in Poland and Netherlands.

**Specifically, you will be responsible for**:

- Monitor operations performance and work with other teams (EU MFN, Customer Service, Seller Support, Product) to address performance issues and ensure metrics are within goals.
- Build mechanisms to solve seller reported issues
- Monitor and drive seller impacting operational tickets to resolution
- Gather and analyze seller contacts and seller feedback to build scalable improvements with Product team

**Projects**:

- Develop models to assess problems, solutions and impact on business
- Understand a business problem, the available data and identify what statistical techniques can be applied for the solution

**Reporting**:

- Own the design, development, automation, and maintenance of ongoing metrics, reports, analyses, dashboards on key drivers of our business
- Partner with operations/business teams to consult, develop and implement KPIs, automated reporting/process solutions and data infrastructure improvements
- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into actions
- Prepare and deliver business reviews to the senior management team regarding progress and roadblocks

Luxembourg, LUX
- Knowledge of procurement and source to pay methods at small and medium businesses
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent

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