Merchant Services Associate

Sales & Merchant Operations Luxembourg, Luxembourg Full-time About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. In Luxembourg, we’re expanding our local operations and strengthening our presence. As part of our team, you’ll play a key role in supporting our growth and onboarding new merchant partners to ensure a seamless experience on the Wolt platform. Join us today to build Wolt together. As Wolt continues to grow rapidly, we’re looking for a Merchant Services Associate to support our merchant partners and help foster strong, successful relationships throughout their journey with Wolt. In this role, you’ll be a vital link between our operations team and our merchant partners, ensuring smooth collaboration and identifying ways to elevate our Merchant support to the next level. This position is based in Luxembourg. **What you’ll be doing**: Building relationships with our partners by training them on using our systems and keeping them up to speed on any updates. Ensuring our portfolio reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks. Developing our partners and their businesses by using our collected user data. Being responsible for our menu platform and always being up to date with the text and visuals that reflect the Wolt brand. Helping our Development team in any other urgent cases. Sharing best practices amongst the Development team. **Our humble expectations**: Masters Degree in Business, Economics, Engineering or similar background. Excellent interpersonal skills - you will be working with a lot of different people and partners. Experience in customer support, account management, or administration. Structured, detailed, and service-oriented. Self-starter, passion for food, high in ownership. Fluency in English and French is a must. Fluency in German and Luxembourgish is desirable, but not required. **Next steps**: Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. TeamOur visionOur cultureOur people We drive Wolt’s growth We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations - we do everything we can to help their businesses thrive. Sales at Wolt The delivery of (almost) everything At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part. Our story Our culture At Wolt, you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people. Our culture “There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging." - Nicolas, Sales Team Lead Read Nicolas' story Team We drive Wolt’s growth We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations - we do everything we can to help their businesses thrive. Sales at Wolt Our vision The delivery of (almost) everything At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part. Our story Our culture Our culture At Wolt, you’ll learn more, build more,