Program Manager, Merchant Support, Amazon Pay

il y a 1 semaine


Luxembourg Amazon Payments Europe S.C.A. Temps plein

Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams
- Ensure Merchants that offer Amazon Pay in Americas and Europe regions are provided with consistent and high-quality support via suitable support partners.
- Manage these support partners, including alignment on goals, measurement and review of relevant support KPIs, and taking our partners accountable for their performance.
- Ensure our support partners are provided with all needed information and requirements about current and future products/features, and partners create suitable standard operating procedures out of them.
- Audit support and training content, and consult our partners in creating suitable processes and content to maintain and improve merchant satisfaction.
- Ensure that there are suitable escalations paths and regular inspection of their performance.
- Listen to the voice of the customer by the merchants, identify friction points and quantify impact of them, and kick off and manage programs to fix the most significant ones together with support partners, Product and Engineering teams.
- Drive down customer contacts by kicking off and implementing programs that enhance self-service options and reduce customer pain points.
- Create detailed project plans with relevant milestones and critical timelines defined.
- Bachelor's degree
- Demonstrated ability to drive operational improvements in a support environment



  • Luxembourg Findel Airport Amazon Temps plein

    DESCRIPTION We’re currently looking for a highly skilled Program Manager, Merchant Support to join our team. In that role you will be responsible for driving programs to improve Amazon Pay’s Merchant support operations across Americas and Europe. Operating as a product expert and customer advocate, you will act as a liaison between the Amazon Pay...


  • Luxembourg Findel Airport Amazon.com Temps plein

    DESCRIPTION We’re currently looking for a highly skilled Program Manager, Merchant Support to join our team. In that role you will be responsible for driving programs to improve Amazon Pay’s Merchant support operations across Americas and Europe. Operating as a product expert and customer advocate, you will act as a liaison between the Amazon Pay...


  • Luxembourg AMZN Pymnts Europe S.C.A.(LUX) Temps plein

    Basic Qualifications: - 5+ years of experience in program or project management. - Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases. - Demonstrated success leading project delivery for large, cross functional programs - Demonstrated record of partnering with and influencing...


  • Luxembourg Amazon Payments Europe S.C.A. - B84 Temps plein

    7+ years of managing partner relationships, preferable in tech sales and/or marketing - 7+ years experience in managing teams in high-paced space. - Experience developing strategies that influence leadership decisions at the organizational level - Demonstrated experience and success leading impactful, cross-functional projects - Excellent verbal and written...


  • Luxembourg Amazon Payments Europe S.C.A. Temps plein

    Bachelor's degree in finance, accounting, business, economics, or a related analytical field - Experience in tax, finance or a related analytical field - Experience building financial and operational reports/data sets that inform business decision-making experience - Experience creating process improvements with automation and analysis experience - Relevant...


  • Luxembourg Amazon EU SARL Temps plein

    Currently enrolled in a Bachelor’s or Master’s degree or finished studies within the last 6 months - Must be able to complete 6 months full time internship - Fluent written and verbal communication in English - Availability to work 40h/week Job summary We’re on the lookout for the curious, those who think big and want to define the world of tomorrow....

  • Program Manager, Amazon Air

    il y a 1 semaine


    Luxembourg Amazon EU SARL Temps plein

    Bachelor’s degree. - Demonstrated leadership in aviation operations context. - Experience within the airfreight industry, including but not limited to: airport/ground handling, customs processes and procedures, intermodal and trucking line haul carrier management. - Familiarity with commercial aviation industry regulations, standards, and guidelines. -...


  • Luxembourg Amazon EU SARL Temps plein

    Excellent verbal and written communication skills in both English and at least one additional European language (German, French, Italian, Spanish) - fluently. - Experience presenting to internal and external stakeholders. - Experience managing demand and supply initiatives and/or program/process improvements. - Strong written and verbal communication...

  • Program Manager

    il y a 2 semaines


    Luxembourg Amazon EU Sarl Temps plein

    A degree obtained less than 2 years ago Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience in program or project management Experience working cross functionally with tech and non-tech teams Experience in defining and implementing process improvement initiatives using data and metrics Amazon seeks an operations focused...

  • WHS Program Manager

    il y a 6 jours


    Luxembourg, Luxembourg Amazon Temps plein 80.000 € - 120.000 € par an

    The Workplace Health and Safety (WHS) Governance & Ext. Affairs Team responsible for EU and RoW regions (AMET, APAC, LATAM) is looking for a WHS program Manager (EU/RoW) to support the safety regulatory, standards and procedures, compliance initiatives and stakeholder outreach in the EU and RoW Regions. This leader will support the comprehensive regulatory...