Program Manager, Merchant Support, Amazon Pay
il y a 2 jours
Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams
- Ensure Merchants that offer Amazon Pay in Americas and Europe regions are provided with consistent and high-quality support via suitable support partners.
- Manage these support partners, including alignment on goals, measurement and review of relevant support KPIs, and taking our partners accountable for their performance.
- Ensure our support partners are provided with all needed information and requirements about current and future products/features, and partners create suitable standard operating procedures out of them.
- Audit support and training content, and consult our partners in creating suitable processes and content to maintain and improve merchant satisfaction.
- Ensure that there are suitable escalations paths and regular inspection of their performance.
- Listen to the voice of the customer by the merchants, identify friction points and quantify impact of them, and kick off and manage programs to fix the most significant ones together with support partners, Product and Engineering teams.
- Drive down customer contacts by kicking off and implementing programs that enhance self-service options and reduce customer pain points.
- Create detailed project plans with relevant milestones and critical timelines defined.
- Bachelor's degree
- Demonstrated ability to drive operational improvements in a support environment
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Program Manager, Merchant Support, Amazon Pay
il y a 2 jours
Luxembourg Findel Airport Amazon Temps pleinDESCRIPTION We’re currently looking for a highly skilled Program Manager, Merchant Support to join our team. In that role you will be responsible for driving programs to improve Amazon Pay’s Merchant support operations across Americas and Europe. Operating as a product expert and customer advocate, you will act as a liaison between the Amazon Pay...
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il y a 5 jours
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il y a 2 semaines
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il y a 4 jours
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il y a 1 jour
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il y a 2 semaines
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il y a 4 jours
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il y a 5 jours
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il y a 5 jours
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il y a 2 semaines
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