Customer Enablement Manager, Wwps Customer

10 years of working in a fast paced and dynamic environment
- 5+ years of people management experience
- Experience in technology related sales support and/or business development
- Exceptional project and program management skills: can teach and coach these skills in others and also act as a productive contributor
- Strong analytical skills; uses data to identity root causes, recognize patterns, and solve complex problems
- Excellent written and verbal communication
- Proven strong leadership skills to manage changes and critical issues in a highly dynamic environment
- Customer facing skills required to drive customer engagements

Would you like to be part of a team focused on helping public sector customers across APJ/EMEA adopt Amazon Web Services by helping to enable the sales organization focused on global enterprises, fast-growing mid-market companies, and the industry’s hottest start-ups? Do you have the business savvy, organization skills and ability to collaborate across multiple business owners to help establish Amazon Web Services as the premier cloud provider?

Within AWS, the Worldwide Public Sector (WWPS) Customer Enablement Organization is responsible for supporting Public Sector customers and partners in their journey to the cloud. We are seeking a Manager of Customer Enablement to lead the strategy and execution of our Customer Enablement Specialist team in APJ/EMEA. Our vision is to promote long-term healthy AWS relationships by ensuring AWS WWPS customers and partners have the operational knowledge, best practices, processes, and mechanisms in place to effectively manage operational aspects of their AWS business.

Key job responsibilities

Core Responsibilities include but are not limited to:

- Lead and manage a team of Customer Enablement Specialists including providing ongoing coaching and training in alignment with Amazon’s Hire and Develop the Best leadership principle.
- Collaborate with AWS leaders on key organisational initiatives.
- Drive operational excellence, including the development of new or simplified processes with a focus on automation to improve overall team efficiency and productivity.
- Develop regular reporting for management review.
- Develop key performance indicators (KPIs) to measure team performance and evaluate continuous improvement.
- Gather insights from the business through analysing data, identifying trends, and looking around corners to develop innovative solutions for best-in-class customer experience.
- Ability to understand, adapt to, communicate, and manage change in a fast-paced environment.
- Drive alignment across countries and regions to deliver on CES organizational goals.
- Manage escalations across APJ and EMEA CES - Meet team and customers virtually across time zones (10% travel required).

The role can be based in London (UK) or Luxembourg (LUX) and will report to the North America Customer Enablement Leader.

About the team

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.