Customer Success Manager

il y a 4 semaines

Luxembourg FE Fundinfo Temps plein

**_Rated 4.3 on Glassdoor, with a 95% CEO approval rating _**

**Role**:Customer Success Manager

**Location**:Luxembourg

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

**What you can expect from joining our team**
- Brand new office facility
- Subsidised car parking
- Extra days of leave for seniority (1 per 5 years)
- Complimentary healthcare for employees (can add family members)
- Pension plans
- Fruits/ healthy snacks in the pantry
- Lunch vouchers at 10.80 Euros
- Holiday purchase option - up to 5 days per calendar year
- Sponsored learning and development, including formal qualifications
- Team Building Activities
- Full home working equipment
- Flexible home and office working
- Full LinkedIn Learning access
- Joining a **sustainable** business that cares for the **environment** and **people**:

- Opportunities **to give back** to our local communities through **volunteer days**:

- Options to join and lead **diversity and inclusion initiatives**:

- Become part of Charity Challenges for raising money for charities selected by employees
- Whole office social events
- Sport activities

**Operations** **at FE fundinfo**

Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure a consistent level of data quality and integrity is provided to our customers. Supported by our Customer Support team, the operations function ensures our customers get the best possible experience from the products and services they receive.

**Key Responsibilities**
- Accompany our customers as they transition from sales prospects to active users of our products.
- Focus on customer loyalty and building close long-term relationships
- Work to fix issues before they happen by proactively looking out for our customers’ business, suggesting new and innovative ways to keep them succeeding with our products.
- Keep up to date with our range of products and our customer’s business and needs to be able to make relevant suggestions and recommendations
- Monitor and ensure our customers consistently use our products and services and get the most value out of it
- Coordinate with internal teams to connect our customers’ needs with our products and services development strategy

**Key Personal Skills**
- Excellent English and German speaking/writting
- Previous experience in financial industry is mandatory
- Strong relationship building skills
- Problem solving skills
- Sense of empathy
- Ability to understand and interpret client/business data in a clear and commercial manner
- Influencing and negotiation skills,
- Industry knowledge
- Knowledge of Salesforce desirable

**What our people across the globe say about FE fundinfo**

“Fast-paced like a start-up, challenging and interesting”

“Great work / life balance in a flexible and supportive atmosphere”

“Working on the latest tech in a quickly evolving environment”

“Sense of togetherness even when working virtually”

“Highly varied tasks with many avenues to explore”

“Multicultural feel, open and inclusive”

“Incredible breadth of expertise - really enjoying the collaboration and knowledge sharing”

“A place to grow along with the company”

**Have we sparked your interest?

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