A Customer Quality Agent for The German Speaking

il y a 7 jours

Rodange, Luxembourg Avery Dennison Temps plein

Company Description

Avery Dennison is an equal opportunity employer

**Job Description**:
For our **Customer Care Center team** we are hiring a fresh, experienced mind for this supporting role and within a high performing team as **Customer Quality Agent**.

The main part of this role is to follow the Avery Dennison standard customer complaint process for a dedicated portfolio of customers. Together with your team you will handle our customer complaints in order to meet our customer response time as well as our cost/complaint target, while being the first contact point for our external and internal customers.

You will:

- Manage the administrative part of the complaints using different tools
- Escalate appropriately technical issues to the technical team
- Develop and maintain positive relationships with both internal and external customers.
- Deciding on outcome of Complaints based on factual analysis
- Maintain appropriate documentation and reporting to enable and monitor corrective actions and measure key performance metrics.
- Prepare reports and provide information on complex complaints to management when needed using the available digital tools
- Participate in continuous process improvement projects

The position is based in Rodange, Luxembourg and reports to our Customer Care Coordinator.

Home office is possible, after the probation period, according to the current policies

**Qualifications**:
**Let's talk about you **
- Ideally, you possess a **previous experience of 2/3 years in a Customer service team or **you have the right mindset to learn a new job **:

- ** Young graduates are welcome **:

- ** You must have excellent communication skills in German and English**, **both oral and written**;**:

- You can offer **good problem solving and critical thinking skills**:

- You possess a strong cultural empathy and **you are a team-player**

Additional Information
**Why join us ?**

We not only embrace changewe drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.

Avery Dennison is a great place to work for everyone.

We offer:

- Workplace Flexibility
- Structured learning and development
- Mentoring program
- Competitive total rewards

  • A Customer Quality Agent

    il y a 2 semaines

    Rodange, Luxembourg Avery Dennison Temps plein

    Full-time **Company Description**: About Avery Dennison **_ Avery Dennison is an equal opportunity employer_** For our Customer Care Center team **we are hiring a fresh, experienced mind for this supporting role and within a high performing team as Customer Quality Agent during 12 months.** **The main part of this role is to follow the Avery Dennison...

  • Customer Quality Technician

    il y a 3 jours

    Rodange, Luxembourg Avery Dennison Temps plein

    Company Description About Avery Dennison **Avery Dennison is an equal opportunity employer.** **Job Description**: For our **Customer Care Center team** we are hiring a fresh, experienced mind for this supporting role in a very fast growing business and within a high performing team as **Customer Quality Technician**. One part of this **hybrid role** is...

  • Customer Quality Agent Finance

    il y a 3 jours

    Rodange, Luxembourg Avery Dennison Temps plein

    Company Description **Avery Dennison is an equal opportunity employer.** **Job Description**: - manage billing corrections/ memos/ bonuses and cash discounts. - be responsible for the transactions following the current Standard Operating Procedures in place and guaranteeing the SOX compliance, - ** manage Customer claims in time and quality.**: - develop...

  • Quality Data Management Administrator

    il y a 6 jours

    Rodange, Luxembourg Avery Dennison Temps plein

    **_ Avery Dennison is an equal opportunity employer_** We have a great opportunity for a Quality Data Management Administrator based in Rodange! The Quality Data Management Administrator is the primary support for customers requests related to quality services, quality processes and data management. This role initiates data management processes, such as...

  • European Graduate Program

    il y a 6 jours

    Rodange, Luxembourg Avery Dennison Temps plein

    Company Description **Job Description**: **Are you ready for the challenge of solving complex problems within manufacturing in a fast-paced and dynamic environment? Do you thrive being exposed to diverse assignments in different teams across Europe?** Within the Operations stream of our **_2-year-rotational European Graduate Program_**, you will be exposed...

  • Manufacturing for Future Manager

    il y a 1 semaine

    Rodange, Luxembourg Avery Dennison Temps plein

    **_ Avery Dennison is an equal opportunity employer_** Avery Dennison is seeking a Manufacturing For Future Manager to lead highly critical and complex strategic projects within our European Avery Dennison SC&OPS Organization, encompassing business transformation, product optimization, and digital transformation. The role will require a close collaboration...

  • Sales Engineer

    il y a 1 semaine

    Rodange, Esch-sur-Alzette, Luxembourg WAAGNER-BIRO STAGE SYSTEMS Temps plein

    WAAGNER-BIRO LUXEMBURG STAGE SYSTEMS S.A.Waagner-Biro Luxembourg Stage Systems S.A., a proud member of the Waagner-Biro Stage Systems Group headquartered in Austria, is one of the world's leading providers of innovative stage technology solutions. From opera houses and theatres to music halls, multi-purpose venues, and luxury cruise ships, we design and...

  • Sales & Commercial Business Developer

    il y a 1 semaine

    Rodange, Esch-sur-Alzette, Luxembourg Aperam Temps plein

    DescriptionShort content :Aperam Services & Solutions Luxembourg is hiring its future Sales & Commercial Business DeveloperWe're offering a rare opportunity to lead the Development of the  Commercial & Sales activities for an European leader in Flat bars & Coils of Stainless steel. Location: Rodange, Luxembourg Mission: Boost volumes, margins & Unlock new...

  • Agent de Maintenance

    il y a 3 jours

    Rodange, Luxembourg Reflex RH Temps plein

    Mission avec ouverture sur CDI possible. Poste à pourvoir de suite Expérience industrielle : +/- 3/ 8 ans Formation initiale de type : CAP / BEP / BAP PRO **Tarif horaire : 17,6607 € brut** **26 jours de congé / 13ème mois.** **Si heures sup : Semaine 140 %, Samedi 150 %** **Horaire posté : 6H00 à 14H00 / 14H00 à 22H00 (dont 20 minutes de...

  • Raw Materials Planner

    il y a 3 jours

    Rodange, Luxembourg Avery Dennison Temps plein

    Company Description **Avery Dennison is an equal opportunity employer** **Job Description**: This is a full time temporary role, for 12months. The Raw Material Planner is a pivotal role in the Supply Chain department. It is a challenging role which requires a combination of strategic co-ordination and analysis. Key to the role is managing the flow of...