A Customer Quality Agent

il y a 2 semaines

Rodange, Luxembourg Avery Dennison Temps plein

Full-time

**Company Description**:
About Avery Dennison

**_ Avery Dennison is an equal opportunity employer_**

For our Customer Care Center team **we are hiring a fresh, experienced mind for this supporting role and within a high performing team as Customer Quality Agent during 12 months.**

**The main part of this role is to follow the Avery Dennison standard customer complaint process for a dedicated portfolio of customers**. Together with your team you will handle our customer complaints in order to meet our customer response time as well as our cost/complaint target, while being the first contact point for our external and internal customers.

You will:

- Manage the administrative part of the complaints using different tools
- Escalate appropriately technical issues to the technical team
- Develop and maintain positive relationships with both internal and external customers.
- Deciding on outcome of Complaints based on factual analysis
- Maintain appropriate documentation and reporting to enable and monitor corrective actions and measure key performance metrics.
- Prepare reports and provide information on complex complaints to management when needed using the available digital tools
- Participate in continuous process improvement projects

**The position is based in Rodange, Luxembourg and reports to our Customer Care Coordinator.**

**Qualifications**:
Let's talk about you
- ** Ideally, you possess a previous experience of 2/3 years in a Customer service team or you have the right mindset to learn a new job **:

- Young graduates are welcome
- ** You must have excellent communication skills in English and Polish**. French is nice to have
- You can offer good problem solving and critical thinking skills
- You possess a strong cultural empathy and you are a team-player
- You are customer-focused

**Additional Information**:
We offer:

- structured integration and development of your skills
- competitive remuneration
- flexibility in the workplace
- development opportunities including internationally

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