Customer Success Manager

il y a 1 semaine

Hesperange, Luxembourg Salonkee SA Temps plein

We are seeking a Customer Success Manager to enhance Salonkee’s growth and client retention. Your role is essential in maintaining strong relationships with our German-speaking clients, ensuring they realize the full value of our digital solutions in the beauty and wellness industry. You will focus on client loyalty and upselling, securing our market position and making Salonkee indispensable to their business success.

**What will you be doing**:

- Client Retention: Act as the main liaison for our German-speaking clients, focusing on retaining salons by demonstrating the continuous value of integrating Salonkee's solutions into their operations. Work to prevent clients from transitioning to competitors by addressing their specific needs and concerns with tailored solutions.
- Strategic Upselling: Identify opportunities to upgrade existing clients to more comprehensive packages and introduce them to our payment services,
- Product Mastery: Develop an in-depth understanding of Salonkee’s software to provide expert guidance on its extensive features and benefits
- Feedback Loop: Systematically collect and channel client feedback to our product development team to refine and enhance our offerings, ensuring our solutions align with market needs and client expectations.
- Client Education: Conduct training sessions to educate clients on the full capabilities of Salonkee's software, reinforcing the value it adds to their business.
- Risk Identification and Management: Proactively identify any potential risks that might affect client satisfaction or engagement and address these issues promptly to maintain high client retention rates.

**What you'll need to have**:

- Fluency in German is required to effectively communicate with our German-speaking clients, along with a strong command of English.
- Outstanding written and verbal communication skills, with the ability to present complex solutions clearly and persuasively.
- Adept at working with software platforms, with a keen interest in staying updated on the latest technologies.
- Strong analytical and problem-solving skills to navigate client issues in a dynamic, fast-paced environment.
- Proven sales experience with a strong focus on customer satisfaction and retention.
- High energy, motivated, and excited about driving growth and achieving results.
- A love for numbers and growth, with the ability to translate data-driven insights into strategic actions.

**We offer**:

- The opportunity to make a meaningful impact on the company's success
- A permanent contract, providing stability and long-term growth potential
- Flat hierarchies that promote open communication and encourage putting your ideas forward
- An international team with colleagues from diverse backgrounds and countries, fostering a multicultural work environment
- Regular company events to foster team bonding and create opportunities for networking and collaboration
- Enjoy perks such as free coffee and lunch vouchers
- Experience an amazing company culture that values teamwork, creativity, and a positive work atmosphere
- Expect plenty of fun and exciting moments as we work together towards our shared goals

  • Customer Success Manager

    il y a 1 semaine

    Hesperange, Luxembourg salonkee Temps plein

    We are seeking a Customer Success Manager to enhance Salonkee’s growth and client retention. Your role is essential in maintaining strong relationships with our Dutch-speaking clients, ensuring they realize the full value of our digital solutions in the beauty and wellness industry. You will focus on client loyalty and upselling, securing our market...

  • Customer Support Specialist French Speaking

    il y a 1 semaine

    Hesperange, Luxembourg salonkee Temps plein

    Join us at Salonkee, where we’re redefining the beauty and wellness industry with smart digital solutions that make salon life easier and more efficient. As part of our Customer Success team, you’ll play a vital role in empowering salons across Europe, ensuring they get the most out of our tools and thrive with confidence. We seek someone dynamic,...

  • Customer Support Specialist

    il y a 1 semaine

    Hesperange, Luxembourg salonkee Temps plein

    At Salonkee, we're transforming the beauty and wellbeing industry with cutting-edge digital solutions that streamline operations and elevate client experiences for hair and beauty businesses across Europe. As a Customer Support Specialist in our Customer Success team, you'll deliver exceptional support in our clients local language, helping our customers...

  • Customer Support Specialist

    il y a 1 semaine

    Hesperange, Luxembourg salonkee Temps plein

    At Salonkee, we're transforming the beauty and wellbeing industry with cutting-edge digital solutions that streamline operations and elevate client experiences for hair and beauty businesses across Europe. As a Customer Support Specialist in our Customer Success team, you'll deliver exceptional support in our clients local language, helping our customers...

  • CRM Marketing Manager

    il y a 3 jours

    Hesperange, Luxembourg Salonkee SA Temps plein

    ** 1. Strategy Development**: - Gain a deep understanding of our current CRM infrastructure. - Analyze and map customer journeys to identify touchpoints for effective communication and engagement. - Propose comprehensive CRM marketing strategies to drive customer acquisition, retention, and loyalty. - Work closely with the operations team to implement...

  • Project Manager Operations, Emea

    il y a 2 semaines

    Hesperange, Luxembourg Gates Corporation Temps plein

    **Date**:Jun 13, 2025 **Location**: Hesperange, Luxembourg, LU, L-2240 **Company**:Gates Corporation Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum...

  • Sales Executive

    il y a 20 heures

    Hesperange, Luxembourg Corsearch Temps plein

    Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out We...

  • Product Marketing

    il y a 20 heures

    Hesperange, Luxembourg Gates Corporation Temps plein

    **Date**:Aug 21, 2025 **Location**: Hesperange, Luxembourg, LU, L-2240 **Company**:Gates Corporation Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum...

  • Technical Support Specialist

    il y a 6 jours

    Hesperange, Luxembourg salonkee Temps plein

    **Key responsibilities**: - Provide technical expertise and support to the customer service team, assisting with troubleshooting and resolving complex customer issues. - Handle hardware installation, configuration, and management, including payment terminals, printers, scanners, and other peripherals. - Troubleshoot and resolve issues related to operating...

  • (Senior) Full-Stack Developer

    il y a 1 semaine

    Hesperange, Luxembourg salonkee Temps plein

    Salonkee is a leading salon management software and booking platform solution that revolutionizes the experience for both salons and their customers across 6 countries in Europe. For salon owners, Salonkee management software provides a comprehensive range of tools to streamline booking, payment, and client management processes, freeing up more time for...