Business Front Support Specialist

il y a 2 semaines

Luxembourg Julius Baer Temps plein

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

As first point of entry for the Front, Business Front Support (BFS) is aware of all the Front related issues and therefore able to improve processes, systems and the knowledge of the Front. With being directly involved in orders causing issues, Business Front Support reduces operational risk, reputational risk, manual process workarounds, and supports the front to be successful. In order to keep the service on a high level BFS offers regular training refresher to the Front meaning Relationship Manager, Relationship Manager Assistants, Investment Advisor.

**YOUR CHALLENGE**:

- As first point of entry for all front related issues BFS acts as the support for front employees queries on operational / transactional issues (problem solving & quality assurance)
- Take leadership in complex requests overlapping different COO units or areas to find correct responsibilities to start solution process
- Manage queries in a timely and efficient manner to provide front users with high quality solutions
- Focus on the analysis of recurrent problems and solution identification to develop independently enhancement proposals
- Conduct reliable and qualified controls to prevent risk for the bank
- Improvement of processes, systems and knowledge of front staff
- Deliver ideas to improve processes and systems due to process and systems fails
- Be the interface between front, back office, markets and IT
- Identify where are issues to be resolved and missing know-how of front staff to be trained

**YOUR PROFILE**:

- Bachelor’s or Master’s degree in Economics or equivalent
- First banking experience required
- In-depth knowledge in banking operations as a whole (products, processes, systems, interfaces, order managements)
- Strong written and verbal communication skills (ability to communicate effectively across all levels)
- Client-, service
- and quality oriented, accurate and efficient way of working
- Solution oriented to provide ad-hoc support on phone or via mail
- Action orientated, with a focus on continuous improvement in all areas of work
- Able to deliver quality results with a challenging, positive, influential style
- Strong analytical and investigation skills, with an ability to resolve issues in a high-pressure environment in terms of banking process and connected IT systems
- Sound understanding of the end-to-end processes in a private bank
- Sense of initiatives and responsibilities
- Be a team player with positive thinking and proper handling of conflicts to support the front and deliver ideas to improve processes and systems
- Excellent language skills in English (fluent); further language skills e.g. German, French, Spanish, Portuguese will be considered as an advantage

We will also consider profiles which are strong on some parts but not on all.

This permanent position is available immediately.

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