Head of Investor Life Cycle Management

We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 3,600 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative.

Alter Domus clients include the world’s leading asset managers, lenders and asset owners. We’re specialists who use the most innovative technologies to create unparalleled solutions for the private equity, real assets and debt capital markets sectors. This is where standout talent advances what’s possible in fund administration, corporate services, depositary services, transfer pricing, domiciliation, management company services, loan administration, agency services, trade settlement and CLO manager services.

At Alter Domus we attract, grow, and develop Alternative Thinkers. The Alter Domus Academy helps our people to be their professional best, to become Alternative Thinkers. The Academy team is expanding, and we are looking for an L&D Partner who shares our passion for developing people.

Reporting to the Head of Central Operations Globally, as the lead for our Investor onboarding and ongoing lifecycle management activities, you will be responsible to onboard Alter Domus’ client Investors in line with KYC/AML regulation. You will also provide services in support of on-going life cycle management such as Investor data management, including ensuring all Investor KYC/AML data remains current.

Your responsibilities will include, but would not be limited to, the management of the Investor Lifecycle Management (ILM) team, technology adoption & process optimisation to drive efficiencies, scaling of services rendered & Investors serviced within the team, together with ensuring overall delivery of a quality onboarding experience for all Alter Domus clients Investors.

Specifically, you will;
- Lead Investor onboarding and lifecycle management for Alter Domus, ensuring a professional, timely, efficient and effective onboarding experience for our client’s Investors;
- Ensure Alter Domus’ full adherence to KYC/AML requirements in accordance with regulation;
- Lead a high performing team, supporting training, development and engagement of employees at all levels, understanding their capabilities including developing a pipeline of talent;
- Anticipate, plan and execute on resource needs to support Investor onboarding and Investor lifecycle management activities;
- Ensure the team has a solid knowledge and understanding of the industry, legislation and regulation and of ADs working practices to ensure all policies and procedures are adhered to;
- Drive a culture of compliance and risk control through identification and anticipation of potential risks, together with timely escalation and/or resolution;
- Maintain a relentless focus on KPIs under your remit;
- Act as escalation for clients & ensure ownership on any issue resolution and remediation;
- Actively role model a high-performance culture with clear accountabilities, driving cross functional collaboration and act as a primary escalation point for all onboarding and Investor lifecycle management related activities;
- Be involved as appropriate in sales pitches as a KYC/AML SME to support business development activities.

Experience & Skills
- 8+ years of experience in Financial Services/Fund Services industry/Transfer Agency /Compliance and have a strong AML/KYC background (preferably in European regulatory domiciles including Luxembourg, UK and Ireland);
- Experience in creating and leading world-class Client Delivery teams with a proven track record of working across multiple jurisdictions within a matrixed environment;
- A proven track-record in unlocking value and efficiency in the core processes, tools and technology that underpin an operations function;
- Demonstrate ability to build and lead a high-performing team, ensuring the right pipeline of talent is ready to be deployed to deliver high quality client service;
- You will have experience in managing projects with competing demands and an ability to prioritise effectively.

Personal Attributes
- You will have 8+ years industry knowledge including in-depth experience in Investor KYC/AML & Fund Transfer agency;
- You will have strong data analysis & data interpretation skills including ability to report on findings and observations;
- You will have strong verbal and written communication skills;
- You will have an intellectual curiosity and a global mind-set, allowing you to partner effectively with agility and flexibility;
- You will possess strong interpersonal skills - influencing and building trust quickly, navigating complexity with confidence and negotiating with tenaci