Senior Manager, Digital Workplace

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations
- all united around one goal - to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

**The Purpose**:
Digital Workplace's mission is to enable PPRO colleagues to do their best work by providing a delightful, frictionless, innovative and secure experience. As the leader, you will be responsible for delivering this mission, setting the strategy and bringing people together to deliver it.

**Your impact in this role**:

- ** We put the customer first**: Work with stakeholders and the team to design the target digital workplace experience to maximise colleague productivity. Define the strategy to achieve the target experience, quantify success and clearly articulate areas for investment.
- ** We get things done**:Establish operational and project cycles within the team to deliver strategic results and support our colleagues around the world. Driving the technology culture to simplify and automate routine tasks and increase productivity.
- ** We make things better**:Work with external vendors and partners to enhance our colleague offering and ensure a seamless experience.
- ** We act with trust and integrity**:Take ownership of security and compliance within the team and beyond, enabling colleagues to do their jobs efficiently and safely.
- **We act with trust and integrity**:Provide oversight of outsourced ICT services received from PPRO Group and external third parties, that are used by PPRO PSSA to provide PPRO products to its customers. Monitor and report on SLAs, support with outsourcing risk assessments, and exit strategies related to IT services and third parties.

**Some of the technologies you’ll get to work with**:

- Collaboration tools: Google Workspace, Slack, Miro
- VMware Workspace ONE
- Okta
- Atlassian (Jira, Service Desk, Confluence)
- Gemini, OpenAI
- AWS

**What would make you a great fit**:

- Track record of designing and implementing an integrated digital workplace experience in a technology leadership role with both project and operational responsibilities.
- Experience in bringing product and software engineering best practices to the digital workplace (problem understanding, solution and system design, platform as code, etc.).
- Experience in implementing and maintaining robust security controls in a user-friendly way, ensuring compliance and security awareness without hindering productivity.
- Strong collaboration skills to work with business leaders on all levels to understand requirements and translate them into technical capabilities.
- Excellent written and verbal communication skills.
- Experience leading globally distributed team members.
- Efficient budget management by making informed investment decisions that are aligned with the overall business budget and objectives.
- Experience working with regulations from the CSSF/EBA.

**Nice-to-haves**:

- Experience of working in a regulated environment.

**What's in it for you?**:
**Hybrid working** - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year

**Lunch Vouchers** - 12,80euros x 18 / month - Enjoy a moment of conviviality and a good and balanced meal thanks to your Lunch Pass.

**Enhance Family Leave -**We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

**Travel Insurance** - because better safe than sorry - the travel insurance is covering (partially with certain excess amounts): Sickness, Costs in relation to rescission/break-off during a travel, Luggage and Accident.

**Professional and personal development** - We provide leadership cafes, on-the-job

training, and access to LinkedIn learning to help you gain knowledge beyond your role. We also offer French language courses to our non native speakers employees.

**Gym membership** - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

**Mental Health Platform** - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

**Our office** - Located in Hollerich - two steps away from the Bouill