(Senior) Configuration and Change Manager

The **EIB**, the European Union's bank, is seeking to recruit for its **Group** **Corporate Services Directorate - Group Digital Office (GCS-GDO) - Platforms & Services Department (P&S) - Operations & Service Desk Division (OSDK) - IT Operations Unit (ITO)**, at its headquarters in Luxembourg, a **(Senior) Configuration and Change Manage**r.

**This is a full time position at grade 5/6.**

**The term of this contract will be 4 years**

**_ Panel interviews are anticipated in November._**
- _internal benchmark (Senior) Engineer IT Technology & Infrastructure_

**Purpose**:
Would you like to drive the change, release, asset and configuration management of ITIL practices for ITSM in the EU Climate Bank? We’re searching for an experienced Process Manager who will help us make further impact. Join us in our journey of driving the digitalization of the Bank

**Operating Network**:
You will report to the Head of IT Operations Unit, which is responsible for providing IT services for operation, monitoring & scheduling, operational processes, automation & orchestration.

You will collaborate with colleagues from across the EIB Group, including external consultants and suppliers of software and/or related services.

**Accountabilities**:

- Propose and develop IT processes and services in the area of Change, Release, Asset and Configuration Management
- Manage, implement, refine and enforce the change, release, asset and configuration management policies and processes
- Coordinate with other ITIL Process Managers (e.g. Incident Manager)
- Act as a facilitator, responsible for the overall project management change process (approval/reject changes, organise and coordinate review and reporting meetings for Change and Release Management (CAB)
- Coordinate projects including managing consultants assigned to projects or during major incidents actively promoting teamwork and collaboration
- Ensure ICT hardware and software assets and their configurations are known, recorded and accessible
- Manage the Configuration Management Database (CMDB), keep it up-to-date with high quality and completeness of Configuration Items (Cis)
- Proactively drive continuous performance improvement and ensure that operational methods, procedures, facilities and tools are established, reviewed and maintained.
- Provide expert advice and recommendations to find appropriate solutions and actions in the own area
- Develop, establish and maintain constructive and trustful relationships, as well as efficient communication, with all internal and external stakeholders (e.g. customer, consultants, service providers and other services in the EIB)

**Qualifications**:

- University degree, preferably in Computer Science, Information Systems or other relevant,.
- At least 5 years of relevant experience in managing ITIL processes with focus on Change/Release/Asset/ Configuration Management,
- ITIL Foundation Certification is required
- Experience in working with multicultural and international teams, preferably in the role of the IT Service Manager with the exposure to leading technical teams
- Demonstrated experience in a large-scale, multi-platform environment, supporting 24x7 operations.
- Familiarity with BMC Smart IT would be an advantage
- Attention to detail in order to identify any early signs of potential big impact issues for IT infrastructure and/or clients
- Excellent knowledge of English and/or French (*), with a good knowledge of the other. (Knowledge of other EU languages would be an advantage).

**Competencies**:

- Find out more about EIB core competencies _here

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