Key Account Manager

**Company Description**
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

**Job Description** Your Team**

You will be part of the Region Europe Key Account Management function, joining a successful commercial team managing established client relationships and new business opportunities in the region.

**Your Mission**

Your role will be managing and further developing your own customer portfolio in the territory as well as managing and coordinating all commercial and contractual aspects between Avaloq and its customers. You will work with Avaloq customers to upsell our products and services, ensure compliance with existing contracts, oversee financial arrangements, manage operational account matters and drive fruitful collaboration.

Other responsibilities include:

- Build and expand effective long-term relationships customers to ensure high levels of satisfaction, profitable accounts and increasing revenues by upselling products and services;
- Build in-depth knowledge of our customers’ strategies, ambitions, businesses, technology and operations to enable you to effectively network within the customer on various levels (IT, business, delivery and executive management) and develop successful relationships with key decision-makers;
- Work effectively with key stakeholders within Avaloq to ensure a coordinated and effective approach to address customer needs, requests, queries and issues and on occasion acting as a de facto project manager for internal resource.
- Serve as the primary interface with Avaloq customers acting as a first point of contact for all product and services opportunities and challenges;
- Manage commercial discussions, handle contract negotiations and drive billing/ invoicing controls;
- Coordinate Delivery, Service, Solutions and Commercial Teams to effectively engage with the customer in order to maximise satisfaction, revenue and profitability;
- Actively engage in account planning activities and ensure opportunity management and customer account plans are updated regularly in Avaloq’s CRM.

**Qualifications** What you need**
- Very strong proven track record in banking sales
- Knowledge of private banking and wealth management domains
- Advanced relationship building and networking capabilities with the skillset to manage internal resources and projects.
- Desire and ability to maximize customer value
- Fluent in English and French (any additional language would be a plus)

**It would be a bonus if you have**:

- Preferably a bachelor's/Masters’ from a recognized institute, preferably specializing in Business / Banking / Computer Science related disciplines.

**Additional Information**
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

LI-Hybrid