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Luxembourg-Desktop Support Engineer- L2
il y a 4 jours
180 Euro/day rate
3 Visits /week (Every Monday, Tuesday, Wednesday)
Freelance Contact
Site : Alliance Bernstein, 2-4 Rue Eugène Ruppert, Cessange Luxembourg
Job description:
Responsibilities
Respond to user inquiries regarding computer software or hardware operation to resolve problems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Conduct regular software and hardware updates and ensure optimal performance of all devices.
Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
Respond to and manage escalated support tickets, ensuring timely resolution.
Install, configure, and maintain software and hardware components.
Assist in the setup and support of network-related issues.
Document support processes and resolutions in the ticketing system.
Collaborate with other IT teams to resolve issues and improve support processes.
Maintain knowledge of current IT trends and technologies.
Qualifications
Strong understanding of computer hardware, software, and networks.
Ability to troubleshoot and resolve advanced technical issues.
Excellent communication and interpersonal skills.
Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Skills
Windows operating systems
Mac OS
Active Directory
Intune and Auto Pilot
Microsoft Office Suite
Remote desktop tools
Network troubleshooting
Hardware diagnostics and repair
ITIL framework
Job Types: Full-time, Contract
Pay: €180.00 per day
