Modern Work and Copilot Cloud Solution Architecture

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

Are you looking to join a team where you help customers use the latest Copilot solutions, where you receive cutting edge training and where you´re empowered to make a difference? Can you learn to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use best-in-class productivity technologies and tools to collaborate anywhere and in the most efficient way? If so, the position is for you We need enthusiastic people to provide technical leadership to our enterprise customers. We need you to assist them on their digital transformation journey and ensure they leverage the power of M365 Copilot, Copilot chat and agents by getting the right tangible business value and the ROI

**Responsibilities**

• ** Be a trusted advisor and drive business value through AI Transformation**: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• ** Drive Customer Success**: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
• ** Leverage** Agentic AI**: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
• **Explore growth opportunities**: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• ** Accelerate Customer AI Transformation Journey**: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• ** Embrace a growth mindset**: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• ** Learn-it-all**:Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

**Additional information on responsibilities as CSA Copilot**

• Be the focal point of contact between Microsoft and customer/partner in driving M365 Copilot adoption, drive end-user adoption of copilot (per BU).
• Deliver Microsoft services for Copilot through Unified support contract
• Demonstrate Copilot M365 insights to showcase trends and business impact
• Advisory on Adoption and Change Management Plan (identify exec sponsorship, end-user targeting, content and activities)
• Enable and demonstrate M365 Copilot insights and dashboard to understand usage trends and business impact
• Training sessions, use-cases and support specific for CxO
• Extensibility Scenarios: envisioning, design session and scoping for pilot, PoC or handover for implementation.
• Feedback loop to Microsoft Product Group and Marketing team
• Support unblocking technical issues : work with product group, provide feedback and product insights

**Qualifications**

• _ Passion for new innovative technology and drive customer transformation_
• _ Strong project management skills_
• _ Ability to work with different cultures and customers_
• _ Ability to communicate with a variety of different audiences especially CxOs and strong presentation skills._
• _ Demonstrate effective balance between business with excellent adoption and change management skills and technical acumen on Copilot and agents._
• _ Ability to lead and motivate technical communities and be public speaker_
• _ Ability to effectively recognize and adapt to change and in constant learning mode._

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Qualifications:_**

• _ Bachelor's degree in Computer Science or equivalent._
• _ Fluent in English, Fren