Modern Work and Copilot Cloud Solution Architecture

**Modern Work and Copilot Cloud Solution Architecture**:
Luxembourg

+ 4 more locations

Date posted

**Oct 07, 2025**
- Job number

**1886920**
- Work site

**2 days / week in-office**
- Travel

**0-25**%**
- Role type

**Individual Contributor**
- Profession

**Customer Success**
- Discipline

**Cloud Solution Architecture**
- Employment type

**Full-Time**

**Overview**:
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

Are you looking to join a team where you help customers use the latest Copilot solutions, where you receive cutting edge training and where you´re empowered to make a difference? Can you learn to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use best-in-class productivity technologies and tools to collaborate anywhere and in the most efficient way? If so, the position is for you We need enthusiastic people to provide technical leadership to our enterprise customers. We need you to assist them on their digital transformation journey and ensure they leverage the power of M365 Copilot, Copilot chat and agents by getting the right tangible business value and the ROI

**Qualifications**:

- _ Passion for new innovative technology and drive customer transformation_
- _ Strong project management skills_
- _ Ability to work with different cultures and customers_
- _ Ability to communicate with a variety of different audiences especially CxOs and strong presentation skills._
- _ Demonstrate effective balance between business with excellent adoption and change management skills and technical acumen on Copilot and agents._
- _ Ability to lead and motivate technical communities and be public speaker_
- _ Ability to effectively recognize and adapt to change and in constant learning mode._

**_
Qualifications:_**
- _ Bachelor's degree in Computer Science or equivalent._
- _ Fluent in English, French and/or German, Dutch, any third language is appreciated_
- _ No relocation is possible_

**_ Experience_**_ :_
- _ Relevant experience working in a customer-facing and working with Customer success teams_
- _ Relevant experience in systems development, network operations, software support, IT consulting_
- _ Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions._
- _ Analytical Problem Solving_
- _ Proven trach record of building relationships with senior IT and business decision makers_
- _ Ability to explain complex topics in ways that can be understood by technical and business decision makers._
- _ Exceptional verbal and written communication skill and fluency in French and English_
- _ Change Management, transformation, trusted advisory, and customer focus skills to influence on Consumption/Adoption M365 Customers_
- _ Relationship Building: Proven track record of building deep relationships with BDM & senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solution/projects._

**_
Technical_**_ _**_Skills:_**
- Subject matter expertise in at least three of the following:_
- _ Large scale Microsoft 365_
- _ M365 Security and compliance_
- _ Copilot for M365, Copilot chat_
- _ Agents creation and governance (min through M365, Copilot Studio)_
- _ Copilot Studio_
- _ M365 Apps (esp Teams, VIVA)_
- _ Teams deployment_
- _ SharePoint Online & Search indexing_
- _ Technical Certification in Cloud (e.g., Microsoft 365 Certified, AI,)._

**Responsibilities**:

- ** Be a trusted advisor and drive business value through AI Transformation**: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
- ** Drive Customer Success**: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long