Operations & Recruitment Intern

Are you passionate about driving growth, building and maintaining foundational relationships with customers and working hands-on in a fast-paced startup? We’re looking for a dynamic, ambitious intern to join our team in Luxembourg. This is your chance to dive into the heart of a company that’s not only scaling rapidly but also tackling the Black Market and making a real difference. With our office in the heart of Luxembourg, this role among a team of 4 motivated people offers the perfect experience to take part in an environment full of opportunities.

**Who We Are**

At Batgroup, our mission is clear: to become the global leader in well-being at home. We’re a team of over 150 employees, supported by 4,000+ Trusted Professional Cleaning Agents across Europe. Headquartered in Switzerland, we’re expanding rapidly across Europe, driven by a commitment to innovation, growth, and social impact. We believe in delivering high-quality home services while ensuring our workers receive the protection and respect they deserve.

In partnership with ONET in Luxembourg, we joined forces to provide an extensive range of cleaning services.

**What You’ll Be Doing**

This isn’t just another internship. As part of our Luxembourgish team, you’ll be fully immersed in real projects from day one:
Operations Management:

- Customer Experience: Ensure our B2C, B2B, and End-of-Tenancy services run smoothly, delivering top-tier experiences to our customers.
- Customer Success: Improve our clients retention by solving problems relating to agent absences, handling different kind of complaints with care and cleverness, insuring a 5* service and gathering feedback on our performances.
- Agent management: Provide our cleaning agents with the support they need in their daily routine by answering their questions and requests.
- Operational Strategy: Collaborate with our leadership to streamline processes and enhance our operational efficiency.

Recruitment:

- A to Z recruitment of cleaning agents according to the company's needs.
- Screening of CVs, telephone calls, face-to-face interviews.
- Employment contracts signature and training of hired agents.
- Onboarding and management of the new agents.

Growth
- Process Improvement: Give your input to help us improve our existing processes, making our business management more efficient.
- Brand Strategy: Contribute to shaping and maintaining our brand identity across multiple markets.
- Growth Hacking: Work with our growth team to explore new strategies for scaling our services and expanding our market reach.

**Requirements**:
We’re looking for someone who’s ready to roll up their sleeves and make an impact. This is what makes you successful:

- You are an innovative, fast learner who's up for the challenge of working in a fast-growing, agile company. You are eager to learn new things and accomplish different tasks.
- You are at ease both orally and in writing.
- You are detail-oriented and solution-oriented.
- You take responsibility for individual tasks and see files through to completion.
- You can work independently and as part of a team.
- You want to develop both professionally and personally.
- You want to work in an international and multicultural environment.
- You speak English and French to a minimum level of B2, any other language being considered an asset.
- You ideally have one or more previous experiences in customer service.

**Benefits**
- Your chance to gain real work experience from day one, with guidance from a dedicated manager.
- A supportive environment that fosters learning, growth, and personal development.
- An opportunity to develop unique skills that set you apart.
- Be part of a vibrant team of young and diverse professionals, bringing dynamism to the workplace.

**Internship Details**
- Duration: 6 months, full-time
- Start Date: As soon as possible
- Location: Luxembourg
- Office: Located in the heart of Luxembourg, near to the central train station

**Ready to Join Us?