Senior Operations Specialist

**Company Description**
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions - as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

**So, why work at Wolt?**

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that justwork, Wolt might be for you.

**Our Commitment to Diversity, Equity & Inclusion**

We want to have all sorts of people in our team - people like you and me, and people different from you and me. To be able to work with diverse teammates - when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait - we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

**_ Join us today to build Wolt together._**
- #LI-LI1_

LI-Hybrid

We are looking for a Senior Operations Specialist - Logistics & Pricing to join our Regional Operations team. In this role, you will be responsible for enhancing platform efficiency and optimizing pricing models across nine countries in Northern Europe. Your work will directly impact task efficiency, platform pricing strategies, and courier supply-demand balance - key elements that define the success of our operations.

This role is at the intersection of data analysis, business strategy, and execution. You will work closely with Global and Regional counterparts to roll out global initiatives while also identifying and executing region-specific solutions that improve delivery economics and operational efficiency.

**Enhancing platform logistics & efficiency**:

- Identify opportunities to improve task allocation and fulfillment, ensuring our platform operates as efficiently as possible while maximizing delivery experience.
- Analyze barriers to productivity and develop data-backed solutions to streamline operations.

**Leveraging data for business impact**:

- Analyze operational and financial data to uncover opportunities, build hypotheses, validate assumptions, and execute impactful projects.
- Collaborate with stakeholders to translate insights into scalable solutions that improve delivery performance.

**Optimizing pricing & supply-demand balance**:

- Work closely with the Global Pricing team to analyze and refine pricing strategies that balance supply and demand while maintaining a competitive and sustainable earnings structure for couriers.
- Use data-driven methodologies to evaluate the impact of pricing decisions on delivery efficiency and overall platform economics.

**Executing & iterating on initiatives**:

- Implement global pricing and logistics strategies at the regional level while tailoring solutions to local market needs.
- Drive projects that enhance efficiency, optimize cost structures, and improve the overall courier experience.

**Cross-functional stakeholder management**:

- Work closely with Global Logistics, Global Pricing, Regional Supply, Regional Quality, Regional Experience teams and local commercial teams to align priorities and drive execution across multiple markets.
- Secure buy-in from key stakeholders and ensure smooth implementation of new initiatives.

**Tracking & improving key metrics**:

- Monitor and enhance key performance indicators such as Task Efficiency, Courier Utilization, and Delivery Quality through structured problem-solving and data-driven recommendations.
- Provide actionable insights to improve cost efficiency and optimize supply-demand dynamics.

**Owning & Driving Regional Projects**:

- Independently scope, plan, and execute new initiatives to improve delivery performance and optimize operational processes.
- Ensure regional strategies complement global frameworks while addressing local market nuances.

**Qualifications**
- 3-5 years of experience in a relevant field (operations, analytics, strategy, pricing, supply chain, l