Implementation Analyst

**Location**:Lisbon / EMEA

**Contract**:Permanent, Full Time

**About Us**:
FeneTech Inc. (a Cyncly company) is an internationally recognized, software development company. We are located in Solon, OH with an additional office in Bertrange, Luxembourg. We have developed the leading software in the fenestration industry since 1996.

Our FeneVision® software is an advanced ERP solution that allows our customers to increase efficiency and productivity in glass, window, door, and sunroom manufacturing plants all over the world. Our software controls the entire manufacturing process management from quotation to production to shipping and everything in between. Using a modular based approach, we are able to service clients of all shapes and sizes.

FeneTech was honored in 2011 as the Best Emerging Technology Company in Northeast Ohio by NEOSA - a group of more than 900 technology companies. FeneTech was also recognized in 2009, 2010 and 2011 as a Crain’s Leading Edge Award recipient for innovation and value creation.

As a FeneTech Professional Services employee you will work with a talented group of people using the latest technologies to provide innovative solutions to our clients. You will be responsible for varying duties related to the implementation and support of the FeneTech products.

**Responsibilities**:

- Work closely with internal and customer project teams to deliver successful implementations of FeneTech products
- Provide support, and guidance to our customers to help them quickly get value out of our product and solution offerings
- Test configuration and solutions to ensure they satisfy customer requirements
- Manage and update task assignment to meet company and customer commitments
- Creates and updates client facing documentation including, but not limited to, meeting minutes and trip reports
- Support knowledge transfer to other team members or FeneTech groups
- Commitment to building long and lasting client relationships
- Travel is required

**Requirements**:

- Engineer: Completed Bachelor of Science in Engineering, Engineering Technology or equivalent
- Analyst: Technical education/knowledge in Fenestration manufacturing processes/ERP implementation experience
- 2-3+ years of experience with software implementation
- Service oriented with the motivation to meet tight deadlines
- Adept at overseeing multiple tasks and projects
- Ability to perform individually while working as part of a global team
- Solves problems independently and takes ownership of assigned project tasks
- Skill to absorb technical information and communicate this to varied audiences
- Excellent communication and problem-solving skills
- Works independently and effectively at client sites
- Detail Oriented
- A strong knowledge of software systems

**Working for us**:
At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.