Web Management

**Web Management & Marketing Intern**

You will deploy your internship in the **Marketing and Customer Interactions Center of Expertise** within the Tribe Omnichannel and Customer Interactions at ING Luxembourg, for a duration **from 6 to 12 months**. **An internship agreement delivered by a school/university** is required. Our team aspires to offer the right product, service or experience to every customer and prospect at the right time via the right channel leveraging on available tools and ING guidelines. We do this by actively taking into account clients’ needs and expectations, developing a 360 marketing strategy and embedding data intelligence. We **strive to deliver a differentiating experience to all customers**. You will join an **internationally diverse team of experts** covering very different but complementary domains: data science and analytics, marketing, UI/UX, customer experience and market intelligence.

**Your Mission**:
We have the ambition to become the Best Mobile Led Bank in Luxembourg and with that we are the journey starts with a freshly appealing web experience. You will play a key role in ensuring Ing.lu website is best in class by transforming growing traffic into high customer engagement with personal, easy, and smart solutions is becoming one key point of our customer delivery strategy. You will strengthen our image as data driven digital leader.

Projects and activities will vary widely and will provide you the opportunity gain experience across many facets of marketing and banking activities:

- Contribute to the design of the customers’ digital journey;
- Roll out of campaigns on the public website and in the My ING(Pro) app;
- Work on traffic reporting, SEO improvement,;
- Work within and collaborate with a team composed of experts in various domain such as Data Analysis, Datas Science, Marketing, Customer Satisfaction, etc.

**We look for**:
An intern with a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and a knack for always **being a step ahead by ensuring a rigorous way of workin**. In other words, you strive to deliver a flawless website and embrace challenges with positive mindset. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to listen to understand how things works and work autonomously to deliver your goals.

As an Intern for Web Management & Customer Interactions you will also need:
**Education**:

- Digital Marketing / Digital Creation / Web Management / Design / Dev Engineering or any related field.
- Basic experience with office software programs (Word, Excel, etc.);
- Knowledge of Google Analytics is considered as an asset;
- Experience with design tools such as Photoshop / Azzure / Sketch / Figma / InVision is a plus;
- Basic knowledge of programming (HTML, CSS, Javascript, VBA, java, Python) is considered a plus.)

**Skills**:

- Rigorous and autonomy way of working
- Flexible and proactive in taking on assignments and responsibilities, willingness to learn;
- Well organized whilst displaying high flexibility;
- Strong at verbal communication and organizational skill;
- Able to adapt to various internal clients and demands;
- Problem-solving’ oriented;
- Attentive to details.
- A keen interest in visual communication is a must;

**Langages**:

- Fluent in French (level C2);
- Intermediary in English (level C1);
- Any level of knowledge in German would be considered an advantage.

Y**our working environment**:
With over **1000 employees** in the Grand Duchy and thanks to the combination of our local presence and **the strength of a robust multinational like ING**, we offer our personal and business customers a wide range of solutions through the channel of their choice.

ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a **universal and accessible bank**, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.