Circle Lead Client Data Operations/ Head of Client Data Operations

REQ-10099325
- 15/07/2025
- Customer Operations Luemburg, Lu
- emburg- ING Bank

**Data Management - Circle Lead Client Data Operations**/ Head of Client Data operations**

**We look for**

In line with ING strategy and strategic pillars, we look for a colleague with a** talent for taking it on and making it**happen,**enthusiasm for** helping others to be successful**and a knack for always **being a step ahead**. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and comple environment. You are a **naturally collaborative person** who listens and invests in others to achieve common goals. You love **to challenge the status quo** and are **eager to propose creative solutions to problems.**

**The Head of Data Operations reports hierarchically to the Head of Data Services (Super Circle Lead Data Management)**

**Who are we ?**

The **Centre of Epertise (COE) Data Management** is one of the ING Luembourg Data Services pillars.

We generate ease by giving direction, coaching, and transparency on governing and protecting data with the ambition to have trustworthy data for both customers and regulator.

Within the team:

- We offer **diverse work** with **many opportunities** to **realise your ambitions**.
- We foster the orange behaviour “**help others to be successful”**; we create an informal and dynamic environment.
- ** We encourage personal growth** and give you the possibility to develop your skills; we build a knowledge sharing culture and ensure to strengthen the epertise of the team.
- ** We catalyse our people’s talents and help them shine.**

**Your key responsibilities**

By eample, with epertise and networking -** you lead your team, colleagues, and the overall Client Data Operations’ performance**in Luemburg to new levels of ecellence in this role spanning across client & product data. **You supervise, coach and motivate your teammates** based on the personal objectives periodically established and in accordance with the overall strategy defined jointly at the level of the COO and the strategy of the bank and that of the group.

**You represent Client Data Operations team in internal working groups**, at the level of the **Luembourg market** or at the level **of the ING group when the opportunities arise**. To minimize the risks in the areas under your responsibility, you make sure that we comply with local and international rules as well as ING group policies. **You continuously strive for process improvements and collaborate with your internal stakeholders** to maintain a high-quality service level for our RB and WB customers.

Together with your colleagues **you are responsible for data quality and standardization** whilst always **ensuring regulatory compliance.** With the customer eperience in mind, you are a commercial ecellence role model, bring knowledge sharing between teams to a new level, but also take charge of data quality and keep non-financial risk under control.

You are a **dedicated team player, trusted partner to your stakeholders** and employee engagement is close to your heart in your ambition to deliver the ING difference to our clients.

You ensure good collaboration with all local stakeholders.

You ensure the team is always putting the customer at the forefront of their actions.

**Your profile**:

- You have **bachelor’s degree or MSc or MBA in finance, economics, law or equivalent.**:

- ** Strong eperience in operational activities areas** and understanding what it takes to transition in these areas.
- Demonstrated **management eperience** and skilled in **managing across different domains**, naturally collaborative with ability to effectively operate within a matri organization.
- ** Self-starting mentality** - can work without clear guidance.
- Communications skills, and the ability to present and influence stakeholders and audiences towards collective ambitions.
- ** Sound risk awareness,** and **analytical skills.**:

- Great **communication skills** and organizational sensitivity with ability to adapt to a fast-changing environment and to embrace change.
- Profound track record in driving employee engagement. You demonstrate your leadership skills by coaching, supporting, and developing your direct reports and by organizing effectively the team.
- You are fluent in English and in French.

**We offer you**:
A challenging position in an international environment with a key player in the Lu
- embourg and international banking landscape. A clear purpose, a unique offer and a range of fle
- ible compensation and other benefits.
- ** Personal growth & challenging work** with endless opportunities to realize your ambitions.
- ** An informal, dynamic environment** with innovative colleagues supporting your endeavors.
- ** A progressive and agile way of working**, where new ideas are valued ahead of convention.

Operating in the Grand Duchy of Luembourg since 1960 and thanks to the combination of our local presence and the stren