Customer Success Manager

**Job Summary**

We are looking for an enthusiastic **Customer Success Manager** to join our dynamic team at EasyBiz, a B2B FinTech project under 3F Venture.

**EasyBiz** is focused on simplifying and enhancing the company incorporation and management process through both mobile and desktop platforms. Account Manager will be the main point of contact for clients, ensuring smooth onboarding and continuous client satisfaction. This role is perfect for someone with a passion for technology, client relationships, and process optimization in the FinTech space.

This position is **on-site in Luxembourg** and requires fluency in both **French** and **English**.

**Responsibilities**:

- Manage and develop relationships with new and existing clients to ensure their successful use of EasyBiz’s services;
- Act as the primary contact for onboarding new clients, guiding them through the setup process on both mobile and desktop platforms;
- Ensure clients are aware of all features and functionalities of the EasyBiz platform to maximize their experience;
- Collaborate with internal teams to address client needs, feedback, and issues promptly;
- Analyze client data to identify trends, usage patterns, and opportunities for improvement;
- Proactively engage clients to offer additional services and ensure retention;
- Assist clients with troubleshooting and provide timely responses to inquiries;
- Prepare regular reports on account status and client feedback for internal teams and management.

**Requirements**:

- Proven experience as an Account Manager or relevant B2B client-facing role, preferably in FinTech or related industries;
- Experience working with mobile and desktop platforms, particularly in a client onboarding and support capacity;
- Fluency in bothFrench and English is a must, other languages would be a great advantage;
- Excellent communication and interpersonal skills with the ability to build rapport and trust with clients;
- Strong organizational and multitasking skills to handle multiple accounts and projects simultaneously;
- Problem-solving attitude with attention to detail and the ability to manage client expectations effectively;
- Familiarity with CRM systems and practices;
- Ability to work in a fast-paced startup environment and contribute to a growing team;
- **This is an on-site position**.

**Benefits and Compensation**:

- Competitive salary based on experience;
- Strong project and product cultures;
- Ability to work with EU markets;
- Minimal bureaucracy;
- Flexible working hours;
- Opportunities for professional growth and development in an entrepreneurial environment.

Company culture and values:
At EasyBiz, we’re not a regular fiduciary: we’re a tech company using AI and automation to crush bureaucracy for SMEs. Our mission is simple: make business setup and management effortless so entrepreneurs can focus on creating value instead of drowning in paperwork.

We’re building for impact and profit dominating Central Europe with lean, automated solutions that scale. That means we move fast, cut inefficiency, and measure ourselves by outcomes, not excuses.

Our values drive everything we do:

- **Make It Happen** → Results beat effort. We ship, we deliver, we own outcomes.
- **Say It Straight** → Direct, fact-based feedback. No politics, no sugarcoating.
- **Stay Fluid** → Laws, clients, markets change. We adapt faster than anyone.
- **Speak Up, Listen In, Execute It** → If you see it, you own it. Ideas without action are noise.
- **Spark Required** → We bring energy, curiosity, and drive. No mediocrity.
- **Jokes Allowed, Pressure Out** → Humor is welcome, fake bonding isn’t. Respect is non-negotiable.
- **Question Every Rule** → If a process doesn’t make sense, we challenge it, fix it, or delete it.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you speak French and English fluently?
- What are you salary expectations? (EUR/per month)
- Are you located in Luxembourg?