Financial Crime Compliance Change Manager

**Financial Crime Compliance Change Manager**

**Your role & work environment**

You will be part of the Financial Crime Compliance team within the Compliance department and report to the Money Laundry Reporting Officer of ING Luxembourg. In your role, you will enable all FCC teams in increasing the performance of their activities by enhancing and accelerating the automation and innovation of their processes and tooling.

The definition and roll out of required process changes and tooling innovations will required alignment and coordination with all stakeholders involved in the E2E processes, Global Compliance teams, KYC teams (global and local) and delivery teams in and outside Luxembourg.

**Your key responsibilities**

Change management:

- Manage the required FCC process and tooling changes from A to Z by
- Defining and updating the local FCC change roadmap with the required change initiatives on basis of continuous alignment with key stakeholders, including QBR discussions.
- Assuring the successful delivery of the changes.
Steer and support the users and delivery teams, internal/external to the compliance teams of ING Belgium, in the process re-design, description of tooling requirements, user acceptance testing, user training etc. Where needed, step up and intervene hand-on in the changes linked to complex processes.
- Assuring those changes are compliant to global and local standards
- Monitoring that the changes finally meet their targets
- Contribute to deliverables of group programs

Strategic advice and solution design:

- Identify pro-actively future needs and potential issues related to the processes of the FCC teams and define in close cooperation with the team managers and corporate teams the target operating processes and tooling.
- Install a continuous process improvement mindset within the FCC. Train and coach the FCC stakeholders in order to enhance The understanding and need for ongoing data awareness.

E2E Process & tooling assessment:

- Document, monitor and assess the efficiency of the existing FCC processes
- Identify root causes of poor performances which need to be tackled in order to cope with the ever-growing regulatory demand and propose the required process improvements/automation or tooling innovation.

**We look for**

A colleague with **a talent for taking it on and making it happen**, enthusiasm for **helping others to be successful **and a knack for always **being a step ahead**. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As Compliance Change Manager you are someone who:

- Holds a Master degree or equivalent experience;
- At least 5 years of relevant work experience;
- In depth knowledge of process and change management;
- Has a Lean six sigma Green Belt certification (Black Belt is a surplus);
- In depth knowledge of Banking Sector or Financial crime compliance and Agile way of working is a surplus;
- Strong analytical skills;
- Excellent stakeholder management skills;
- Excellent capacity to deliver high-quality work under pressure whilst meeting demanding deadlines;
- Has a good level of French and English.

**We offer you**

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

- Personal growth & challenging work with endless opportunities to realise your ambitions
- An informal, dynamic environment with innovative colleagues supporting your endeavours
- A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the Compliance department, you can count on a range of opportunities to invest in your personal and professional growth with:

- the possibility to participate in many different courses and trainings
- the opportunity to interact with many key internal and external stakeholders

Y**our working environment**:
With over **1000 employees** in the Grand Duchy and thanks to the combination of our local presence and **the strength of a robust multinational like ING**, we offer our personal and business customers a wide range of solutions through the channel of their choice.

ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a **universal and accessible bank**, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.