Sr. Risk Manager, Spx Eu, Selling Partner Experience, Tse-eu
il y a 1 jour
DESCRIPTION
We are looking for a seasoned Risk/Program Manager to join our Selling Partner Experience unit in Trustworthy Shopping Experience team in Luxembourg, Milan or Munich.
Key job responsibilities
- Providing guidance and support to selling partners on product safety compliance requirements.
- Educating business partner teams on best practices for submitting compliant product information and maintaining safety standards.
- Work with Policy, operations, business, legal and product teams to ensure that our compliance initiatives do not create an undesired friction for our selling partners.
- Partnering with operations and central teams for analyzing the metrics trend, identifying improvement opportunities and prioritizing in their roadmap
- Gathering and analyzing data on product compliance, safety incidents, and partner performance.
- Gathering and analysing data, creating insights for decision-making and continuous improvement efforts.
A day in the life
Monitor and detect any unfavorable trends in selling partner experience metrics
Handle escalations from business and other partner teams
Work with policy and operations teams to drive improvement projects
Work with international SPX team partners to share best practices
Represent SPX in partner team reviews and forums
About the team
We are Trustworthy Shopping Experience, a dynamic team in a fast-paced, ever-evolving space. We believe that customer trust is paramount to anything we do. To continue building customer trust we work with selling partners, brands, and customers to identify and prevent non-compliance in areas such as product & safety compliance, counterfeit as well as illegal products. At our core, we strive to empower our Selling Partners in providing customers with the widest range of safe and compliant products.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience developing and implementing of standards, policies and programs or equivalent
- Experience in communicating complex thoughts clearly and succinctly in writing as well as orally during in-person discussions
PREFERRED QUALIFICATIONS
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Experience in compliance, audit or risk management
- Working knowledge of SQL
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