Customer Success Analyst

**The Role**

A**re you looking for a new challenge to grow an exciting SaaS company as a French Speaking Customer Success Analyst based in Ireland, France, Luxembourg or the UK. Then continue reading**

**Who We Are**:
**AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.**

**What We Value**:
**People First**:
**Putting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers.**

**Customer Delight**:
**We are customer focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance.**

**Integrity**:
**We are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture.**

**Innovation**:
**We value ideas and encourage innovation every day.**

**Why we need you**:
**AQMetrics is looking for an experienced Analyst to join our Regulatory Reporting team in supporting our customers with global reporting obligations.**

**In addition to providing excellence in Regulatory Reporting filings, you will help guide the design, development and support of next generation features on our core product.**

**This is an opportunity for a Funds and Regulatory Reporting expert, with knowledge of existing and emerging regulations, to join a high-growth firm, changing the way investment managers stay compliant with global regulations.**

**What you will do**:

- **Preparing and reviewing customer global regulatory reports, including AIFMD, Form PF, CPO-PQR, MiFID II and 13F**:

- **Assisting in the development of documentation, specifications and enhancements for the AQMetrics regulatory platform**:

- **Onboarding new customers to the AQMetrics platform, including data mapping, data onboarding and product training**:

- **Mapping of customer data sources to the AQMetrics data interface**:

- **Monitoring ongoing changes to existing and emerging regulatory requirements, constantly improving our regulatory reporting knowledge base**:

- **Ensuring an efficient, streamlined, high quality filing process for AQMetrics customers**:

- **Providing exceptional service to our customers by responding to queries in a professional manner**:

- **Working closely with our product engineering team to provide customer feedback on the AQMetrics solution to ensure our product continues to be enhanced**:
**Requirements**:

- ** Fluency in written and spoken French is essential**:

- **Degree in Business/accounting or related discipline**:

- **Minimum 3 years’ experience working in the Funds industry**:

- **Procedural and technical knowledge of the Fund accounting industry**:

- **Technical knowledge of Fund accounting, across multiple asset classes (equities, fixed income, FX, credit)**:

- **Understanding of OTC derivatives and/or listed derivatives**:

- **Experience with regulatory risk and compliance software including data mapping, workflows, configuration, rule testing and reporting**:

- **Ability to prioritise, multitask and work effectively within a team in a deadline-driven environment**:

- **Strong interpersonal skills and ability to effectively communicate and build relationships both internally and externally**:

- **A proactive and inquisitive approach toward new challenges and problem-solving**:
**Benefits**
- ** Opportunity to be part of something special. AQMetrics is growing fast, and we want you to be part of our journey**:

- **People-centric culture**:

- **Competitive salary**:

- **Excellent annual leave**:

- **Upskilling opportunities**:

- **Health Insurance**:

- **Pension scheme**:

- **Flexible working**:

- **Bike to work scheme**:

- **Active social club with events throughout the year**: