Customer Service Officer

As a global leading designer, developer & manufacturer of rigid plastic packaging, Plastipak produces award-winning preforms, bottles and containers for a number of markets, including water, soft drinks, food, dairy, juice and alcohol, personal and home care. Our customers are amongst the best-known brands across the world.

Plastipak has manufacturing plants in North and Latin America, Europe & North Africa. The European division comprises 14 manufacturing plants in 12 countries, and produces around 20 billion units each year. Supported by dedicated research and development centres of excellence, our team ensures our leading position in material, barrier and manufacturing design and development.

Plastipak’s global recycling centers utilize the most advanced recycling technologies globally in converting collected and recycled plastic containers into high-quality post-consumer recycled PET resin (PET PCR or rPET) and HDPE resin. Post consumer recycled resin is converted back into containers for food, laundry, detergent, household cleaners and other common products. In Europe, Plastipak is one of the largest producers of food-grade rPET, with capacity to produce over 120 million tonnes of food-grade rPET (post-consumer recycled) material annually.

Our company in Luxembourg has about 190 employees and produces more than 4 billions of preforms every year as well as 50.000 T of recycled PET.

In order to reinforce our Team, we are looking to hire a **Customer Service Officer (M/F)**:
Directly reporting to our Sales Administration Manager, your objectives as Customer Service Officer are:

- Ensure an effective order fulfillment process while keeping customers, both internal and external, informed on the delivery schedule, utilising inventory and resolving obstacles
- Maintain and develop customer-relationship with the objective to meet company targets at both service level, volume and inventory management

Your main responsibilities will be as follow:
**Orderfulfillment & CRM**:

- Validate weekly delivery schedule with customers both internal and external, considering criteria such as on
- time
- production and on
- time
- delivery and confirm orders in accordance
- Support sales organization with ad-hoc order fulfillment reporting
- Propose and share preform specifications in response to customer inquiries & needs
- Monitor customer account receivables to ensure timely shipment/ collection
- Generate weekly customer reporting and participate to weekly, bi-weekly customer calls
- Monitor on-time shipment performance
- Visit strategic customers at least twice a year

**Demand Planning**:

- Ensure regular customer receipt of demand forecast
- Maintain centralized inbox up
- to
- date, dispatch information as required
- Share market intelligence with demand planner and provide input to consolidated view on a monthly basis
- Maintain plant re-work list up
- to
- date and align with customer’ priorities

**Inventory management**:

- Register monthly consignment stock consumptions & analyse discrepancies
- Identify alternative outlets for slow moving stocks with objective to accelerate sale
- Monthly review of customer’ packaging program and ensure effective rotation & customer collaboration

**Master data**:

- Maintain customer instructions and contacts updated in customer master and documents
- Issue material creation request for standard preforms & obtain approval & record documentation

**Education, work experience, skills and competencies required**:

- Minimum 5-years in a similar role in an industrial & manufacturing environment
- Good knowledge of French, German, English both written and spoken, minimum B2 level
- Clear and effective communication skills
- Good knowledge of ERP (SAP) particularly SD- MM and WM modules
- Advanced Excel skills
- Enjoys communicating to customers & creating strong relationships
- Ability to trouble-shoot and finding solutions
- Ability to perform in a fast
- moving and dynamic environment
- Team player and ’Can-Do’ mentality
- Organized and strong time-management skills; ability to set priorities

Interested to join Plastipak, a committed company that is continually fulfilling our responsibilities to protect the environment for future generations, acting as responsible global citizen for a share community? Please apply...