Ms 365 Support Officer

il y a 3 jours

Luxembourg NRB Temps plein

**Who are we?**

**Trasys International **is a dynamic global organization that takes pride in being the trusted partner of **EU Institutions.** With strong commitment to excellence and a **30-years track record** of delivering high-quality solutions, we are dedicated to supporting the growth and success of our clients. Our Mission is to help our clients keep up with the challenges of **digital transformation** by providing the right talent at the right time for the right job. To this end, we are constantly looking for talented professionals who are interested in working on challenging **international projects** and able to deliver high-quality results within multicultural environments. Our services include (but are not limited to) **modernization of solutions, digital workspaces, cloud technologies and IT security**. Our Headquarters are in Brussels and we have active accounts and offices across Europe (i.e. Luxembourg, Amsterdam, Athens, Stockholm, Geneva).

**Is this YOU?**

**For one of our main clients based in Luxembourg - an European Institution**, we are looking for a **Support Officer **with expertise in **the domain of M365** and** providing user trainings** to join our team in the area of financial supervision, fraud prevention and crime investigation. You will be part of the** Digital Services Unit** and will contribute to the implementation and maintenance of the **IT autonomy Programme** of the client. You will be responsible for supporting the ongoing projects to achieve the autonomy of the organization and provide trainings to the users and onboarding to the newcomers.

**More specifically, you will be responsible for...**
- Providing support in the domain of **MS 365**:

- Act as a second line of support for all the tech support issues
- Conduct diagnostics to determine the nature of problems, provide support, and perform repairs when possible to hardware, software and equipment
- Onboarding of new staff in the organization
- Provide support in Video conferencing domain
- Provide training for the usage of Video conferencing rooms
- Provide support for IT equipment
- Provide support in user account management, password reset, etc.
- Provide support in all IT related domains.
- You need to be based in Luxembourg and work on hybrid mode (50% presence in the office)._

**Are you the perfect match?**
- ** Bachelor's degree** or 3 years of higher education or equivalent in professional experience;
- Proven experience in **IT/security support team**;
- Experience in providing support to users;
- In-depth knowledge of **MS 365, Azure, and best practice methodologies (ITIL or similar);**:

- Experience in **providing User trainings;**:

- Technical knowledge to configure **Teams, Outlook, SharePoint, and Video Conference** meeting rooms.
- Fluent English (C1/C2).

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