Destination Specialist

il y a 1 jour

Luxembourg, Luxembourg BENCHMARK Incentive and Leisure Travels Temps plein

We are seeking a knowledgeable and experienced Destination Expert specializing in Schengen countries to provide expert travel guidance, design customized travel plans, assist with visa requirements, and support clients throughout their travel planning and execution. The ideal candidate possesses deep knowledge of European culture, logistics, travel regulations (including Schengen visa processes), and excellent communication skills.

Key Responsibilities
Destination & Travel Expertise
  • Maintain expert-level knowledge of Schengen countries (e.g., France, Germany, Italy, Spain, Netherlands, Belgium, Austria, etc.) including top attractions, local culture, seasonal travel considerations, and transportation options.
  • Monitor and update information on travel advisories, visa regimes, entry requirements, and regional travel restrictions relevant to Schengen travel.
Client Consultation & Itinerary Planning
  • Consult with clients to understand travel preferences, goals, and budget.
  • Create customized travel itineraries for Schengen region trips — including flights, accommodations, local tours, transportation, and activities.
  • Provide detailed destination insights, travel tips, and practical advice for seamless travel experiences.
Schengen Visa Advisory
  • Advise clients on Schengen visa requirements, documentation, embassy processes, and timelines.
  • Guide clients through visa application preparation, supporting documentation check, and interview tips (if relevant).
Bookings & Travel Logistics
  • Coordinate travel bookings including flights, hotels, tours, transportation, and insurance.
  • Liaise with travel vendors, hotels, tour operators, and local partners to secure bookings and manage confirmations.
  • Track and manage itinerary changes, cancellations, or last-minute adjustments.
Customer Support & Communication
  • Provide high-quality customer service throughout the travel planning cycle and during the trip if needed.
  • Respond to client inquiries via phone, email, or chat in a timely, professional manner.
Industry Knowledge & Networking
  • Build and maintain relationships with tourism boards, local vendors, and service providers.
  • Attend travel events, workshops, webinars, or training to stay current on destination trends and product offerings.
Qualifications & Skills
Education
  • Bachelor's degree in Travel & Tourism, Hospitality, International Relations, Business, or related field preferred.
Experience
  • Proven experience in travel consulting, destination expertise, or visa advisory roles — especially related to European/Schengen travel.
  • Familiarity with travel booking systems (GDS, CRM, booking platforms) is a plus.
Skills
  • Excellent communication and customer service skills.
  • Strong organizational and problem-solving abilities.
  • Detail-oriented with the capability to handle complex travel arrangements.
  • Ability to stay updated with travel trends, visa rules, and regulatory changes.
Preferred
  • Multilingual skills relevant to European travel is a plus (e.g., French, German, Italian).
  • Firsthand travel experience in Schengen countries.
Why Join Us
  • Opportunity to work with passionate travelers and deliver memorable European experiences.
  • Competitive compensation and potential travel perks.
  • Professional development and training in travel industry tools and destination expertise.

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