Desktop Support Specialist L2

il y a 7 jours

Luxembourg, Luxembourg H-TECH SUPPORTS Temps plein 45.000 € - 60.000 € par an

Job Summary:

We are seeking a skilled Desktop Support Engineer (Level 2) to provide advanced technical support to end-users and ensure the smooth operation of IT systems. The ideal candidate will handle escalated technical issues, perform troubleshooting on hardware and software, manage system installations and configurations, and maintain a high standard of customer service.

Key Responsibilities:

  • Provide Level 2 technical support for desktops, laptops, printers, and peripheral devices.
  • Respond to and resolve escalated incidents from Level 1 support within defined SLAs.
  • Install, configure, and troubleshoot operating systems (Windows / macOS) and standard applications (Microsoft 365, VPN, etc.).
  • Support user account administration (Active Directory, Exchange, Azure AD).
  • Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi).
  • Manage and deploy software updates, patches, and security configurations.
  • Assist in IT asset management, including inventory, device imaging, and replacement cycles.
  • Support remote and on-site users through ticketing systems (ServiceNow, Jira, etc.).
  • Document technical issues, resolutions, and standard operating procedures.
  • Collaborate with infrastructure, network, and security teams to resolve complex issues.

Qualifications and Skills:

  • Bachelor's degree in IT, Computer Science, or related field (preferred).
  • 3+ years of experience in desktop or IT support.
  • Strong knowledge of Windows 10/11, macOS, and Microsoft 365 suite.
  • Hands-on experience with Active Directory, DNS/DHCP, and Group Policy.
  • Familiarity with virtualization (VMware, Hyper-V) and mobile device management (Intune, AirWatch, etc.).
  • Excellent troubleshooting, communication, and customer service skills.
  • Relevant certifications (CompTIA A+, Microsoft MCSA, ITIL, etc.) are a plus.

Job Types: Full-time, Contract

Contract length: 12 months

Application Question(s):

  • Do you have valid work permit in Luxembourg?
  • Can you join us immediately?

Language:

  • French (Required)
  • English (Required)

Location:

  • Luxembourg (Required)

  • Desktop Support

    il y a 7 jours

    Luxembourg, Luxembourg NSI Temps plein 50.000 € - 80.000 € par an

    Job descriptionTo reinforce our teams, we are looking for a Desktop Support and Hardware Technician speaking English and French.Your main responsibilities:Provide Desktop & end-user support, ensuring SLAs and service quality targets are met.Install, configure, and troubleshoot PCs, network equipment, and business applications.Support system changes and...

  • Network Engineer

    il y a 5 jours

    Luxembourg, Luxembourg Tech Domain Temps plein 35.000 € - 70.000 € par an

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends).Tasks...

  • Junior Onsite PC Technician

    il y a 7 jours

    Luxembourg, Luxembourg EVERIENCE Temps plein 35.000 € - 45.000 € par an

    Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a...

  • IT Support Specialist

    il y a 17 heures

    Luxembourg, Luxembourg Ancorius Temps plein

    Job SummaryAs an IT Support Specialist at Ancorius, you will be the first point of contact for IT support within the company and for customers using our IT platforms. Working in a fully cloud-based environment (Office 365, Azure, Odoo, and mainstream Luxembourg fiduciary applications such as BOB, Camele'on, and others), you will ensure that employees and...

  • Junior Onsite PC Technician

    il y a 7 jours

    Luxembourg, Luxembourg EVERIENCE Temps plein 40.000 € - 60.000 € par an

    Company Description About EverienceEverience is an international consulting and augmented digital services group with 4,000 employees, placing people at the heart of the AI revolution. Present across Europe, Africa, Asia and America, Everience offers a stimulating environment to develop skills and future employability.Through its Symbiotic Academy, the group...

  • Fleet Support Specialist

    il y a 7 jours

    Luxembourg, Luxembourg Salonkee Temps plein 60.000 € - 90.000 € par an

    About SalonkeeSalonkee is a fast-growing SaaS company transforming the beauty industry across Europe. We believe in efficiency, clarity, and people-first processes - and that includes how we manage our fleet.We're looking for a Fleet Support Specialist who can bring structure, diplomacy, and strategy to our car management operations. You'll ensure every team...

  • End User Technology Engineer

    il y a 5 jours

    Luxembourg, Luxembourg Apex Group Ltd Temps plein 80.000 € - 120.000 € par an

    European Depositary Bank SA ("EDB") is part of the Apex Group. As an independent provider free from institutional influences we can deliver an agile and responsive cross-jurisdictional service in an ever-changing regulatory environment.Our powerful global infrastructure and breadth of technical experience enables us to provide market leading solutions...

  • German Customer Support Specialist Hybrid in Malta

    il y a 17 heures

    Luxembourg, Luxembourg Cross Border Talents Temps plein

    Ready to elevate your career?We're on the lookout for a Customer Success Specialist to join our dynamic team If you're innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you.Role Overview: As a Customer Support Specialist, you'll handle customer inquiries and resolve issues exclusively through...

  • International IT Services Specialist

    il y a 7 jours

    Luxembourg, Luxembourg NSI Temps plein 60.000 € - 120.000 € par an

    Job descriptionTo reinforce our teams, we are looking for an International IT Services Specilist speaking french and english.Your main responsibilities:Provide support for Microsoft technologies: Windows 11, Office 365, TeamsManage Mobile Device Management for iOS and AndroidAssist in managing and maintaining network infrastructure under Level 3 supervision...

  • Credit Support Specialist

    il y a 5 jours

    Luxembourg, Luxembourg BIL Temps plein 80.000 € - 120.000 € par an

    Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...