IT Touchpoint

Tracing its origins to 1585, Deutsche Börse Group has become one of the world's leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations. Deutsche Börse Group is an international company, headquartered in Frankfurt/Main, Germany. With more than 6,700 employees, the company has a strong global presence for its customers all over the world, including Luxembourg, Prague, Chicago, London, Cork, New York and many other locations. Clearstream is a leading European supplier of post-trading services. The wholly owned subsidiary of Deutsche Börse ensures that cash and securities are promptly and effectively delivered between trading parties. Clearstream Luxembourg offers an international, diverse and inclusive working environment. There are numerous good reasons to work for us: high level of responsibility at an early stage, attractive benefits and a broad variety of career opportunities.

Your area of work:

As an intern - IT Touchpoint (f/m/d) you will support the team in the Corporate IT Cloud Operations department.

Your responsibilities:

Assist with the handout and return of hardware (such as laptops, tablets, and mobile phones), including helping users with device setup

Gain interesting insights in Involvement in IT projects and initiatives, and the implementation of new technologies or processes.

Help analyse and evaluate incident information and resolutions accurately, supporting the documentation process for IT issues

Support the team by providing onsite support to users by helping resolve technical issues with hardware and software, ensuring immediate hands-on assistance

Gain insights in strong communication and interpersonal skills by interacting directly with end users, including VIPs and executives, and ensuring a positive user experience

Your profile:

You are enrolled in a Bachelor/Master's Degree program with a recognized institution focusing on Computer Science or Engineering and can provide an internship agreement OR have graduated with a Bachelor's degree or similar for no more than 6 months

Ideally, you have already gained first practical experience in the context of internships (e.g. experience abroad, internships) in the IT Support area

Strong analytical and problem-solving skills

Demonstrate flexibility

Team player with good communication skills

You have good knowledge in Windows 11, MS-Office applications, SAP and other Microsoft products

You are fluent in written and spoken English. French would be considered as an asset