Cash Management: Payments, Liquidity Sales Specialist

Purpose of the role

To generate revenue and promote the bank's diverse product and service offerings to various customer segments. 

Accountabilities

• Identification of potential customers, analysing their needs and preferences, and staying abreast of emerging market trends and competitor strategies.
• Creation of detailed profiles for target customer segments, outlining their demographics, financial habits, and pain points to tailor sales approaches and product recommendations.
• Relationship management of potential and existing customer relations through the execution of high-quality customer support, by responding to queries and resolving issues, gaining their customer trust, and understanding their financial goals and challenges.
• Understanding of the features, benefits, risks, and compliance requirements of various banking products and services offered. Understanding of the key features, benefits, risks, enhancements, and regulatory requirements of new and existing banking products, and communicate insights clearly to potential customers to address their financial needs.
• Development of compelling sales pitches and proposals that showcase the value proposition of the bank's offerings to convert leads into customers, and negotiation of terms that are beneficial for both the client and the bank.
• Collection and analysis of customer feedback on various products, services, and overall experience, to support the development of reports that communicate key findings to relevant stakeholders, to inform product development and sales strategies.
• Monitoring of lead conversion rates, customer acquisition costs, and other relevant metrics to assess sales performance and identify areas for improvement.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Cash Management: Payments, Liquidity Sales Specialist in our Transaction Banking team in Luxembourg. The Global Specialist Cash Sales Team sits within the wider Transaction Banking area. Transaction Banking is a key income driver for Barclays Internationally. Transaction Banking operates in several regions across the globe inc. North America, Western Europe and Asia.

You will be responsible for the positioning and sale of Payment & Cash Management Solutions to Insurance and Funds clients Located in Europe. The team operates across a wide range of cash management services, including global payments, collections, liquidity solutions, FX and Digital Product offerings. The team delivers leading edge advice through the sale of complex cash management and liquidity solutions.

The main purpose of the role is to support the European Payments & Cash Management (PCM) . The individual works closely with Relationship Directors and Global Relationship Directors to develop and monetize domestic and franchise cash management, liquidity, and global payment opportunities.

Essential Skills/Basic Qualifications:

• Experience working in a business development or sales team

• Experience of complex cash management, liquidity and global payment solutions, as well as being a subject matter expert to support product developments and ongoing discussions with infrastructure areas like tax, legal, finance & compliance

• Strong knowledge of the Insurance and Funds sector

• Experience in sales management; pipeline and stakeholder management

• Strong commerciality and understanding of relative value of deposits and money transmission

• Strong understanding of risk, compliance and regulatory governance

Desirable skills/Preferred Qualifications:

• Excellent knowledge of complex cash management solutions; notional pooling, multicurrency pooling, ZBA

• Excellent knowledge of liquidity solutions including off balance sheet solutions

• Strong knowledge of FX solutions and multicurrency solutions  

• Knowledge of market infrastructures and clearing and settlement systems such as TARGET2, EURO1, CHAPS, BACS, FEDWIRE, STEP2 and RT1

• Strong knowledge of European domestic payment solutions; SEPA SCT, SDDs, Instant, TIPPS, EBICs etc.

• Strong SWIFT knowledge, such as XML ISO 20022, MT Messaging, FileAct and associated reporting

• Comprehensive understanding of global and regional payments regulations including PSD2, FATV16, the EU Funds Transfer Regulation and Dodd Frank

• Strong sales cycle management and pipeline planning, analytical and strategic thinking

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is deemed as a Controlled Function role under the Central Bank of Ireland Fitness and Probity Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

This role is based in Luxembourg.