Change Manager

Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is present in the financial hotspots that are Luxembourg, Switzerland, and China.

As a major player in Luxembourg's finance industry and as a signatory of the UN Principles of Responsible Banking, BIL is committed to handing over a responsible and sustainable bank to future generations.

The Change Manager is a high-visibility function at
BIL within the Organization, Business Processes & Architecture department
in the CEO Office line. This role is crucial in enabling employees to
understand and embrace organizational or operational changes/new ways of
working by preparing for
change through effective communication; executing and
managing change across
various dimensions, including stakeholder engagement, knowledge building,
and proficiency enhancement ; and reinforcing
change to ensure long-term
sustainability, while tracking and measuring adoption.
Within the context of the Delivery Framework,
the purpose of this position is to manage change on internal projects, programs
and coordinate change activities and resources within their scope of
responsibilities. This role is key to ensuring project success and the
effective adoption of new solutions, processes, and other changes within the
organization.
To develop and support SAFe (Scaled Agile Framework)
organizational change, the Change Manager may also act as an Agile Coach,
serving the Delivery Organization (Value Chains composed of Fusion teams) as an
evangelist and accelerator for the adoption of agile methodologies.

Your next challenge:

• Assess change
  impacts and organizational readiness.
  
• Focus on people: Identify the impact of changes on functions/teams
  and assist them through transitions to ensure they are prepared.
  
• Develop and
  implement strategies: Create and
  execute change management plans that maximize employee adoption and
  minimize resistance, while assessing organizational readiness.
  
• Communicate
  effectively: Define communication and
  stakeholder involvement strategies and monitor their implementation to
  ensure clarity and engagement.
  
• Train and
  support: Develop training plans,
  oversee the design and delivery of training sessions, and establish change
  agent networks to facilitate the change process.
  
• Ensure adoption
  and continuous improvement:
  Evaluate employee readiness, support project managers in integrating
  change management activities, and contribute to the enhancement of change
  management processes within BIL.
  
• Organize and coordinate training and workshops on Agile frameworks (Scrum, Kanban, SAFe) and practices (daily stand-ups,
  retrospectives, backlog management).
  
• Assess and
  enhance team agility and maturity
  through coaching plans and maturity assessments.
  
• Coach
  individuals and teams (Team Coaches,
  Product Owners, Product Managers, Business Analysts) to adopt and improve
  agile methods.
  
• Establish and ensure adoption of standards in the Delivery
  Framework and best agile practices.
  
• Prepare and lead PI Planning ceremonies at the
  organizational level and assist Value chains in delivering quarterly
  plans.
  
• Animate events on Agility and business analysis Delivery Center of Expertise,
  promoting a culture of continuous improvement.
  
• At Bank level, support monitoring and communicate progress of Agile Key
  metrics (OKRs, KPIs) to stakeholders and sponsors with SPPM, Program
  managers.

Your skills: 

•  University background in
  Management or similar
  
• BAC + 5 or similar experience
  
• Fully fluent (reading, writing,
  speaking) in French and English
  
• Good knowledge of Banking and/or the Services
  industry.
  
• Proficiency in Microsoft Office
  (Word, Excel, Visio, PowerPoint, MS Project), MS Teams
  
• Background in Change
  Management (e.g., PROSCI) with practical experience.
  
• Able to handle multiple
  and complex projects with a solution-oriented spirit and methodology.
  
• Knowledge in agile methodologies (SCRUM, KANBAN), frameworks
  SAFe), and practices is an advantage.
  
• Between 2-5 years of
  professional experience in a similar position
  
• Confidently communicate in a clear, concise, and articulate manner - both verbally and in writing
  
• Good presentation skills, to all kinds of audiences
  
• Demonstrated ability to influence change and resolve conflict at the leadership and team level
  
• Autonomy: Proven ability to work independently and manage own tasks.
  
• Demonstrated ability to communicate complex information in a condensed manner to various stakeholders verbally and in writing
  
• Facilitating meeting and decision-making processes
  
• Strong problem-solving skills that can be applied to resolve complex challenges
  
• Experience developing and tracking metrics and using them to make data-driven decisions
  
• Ideally, experience in organizational design, employee experience, and corporate culture
  
• Practical
  experience in analyzing and formulating organization design, processes, and
  end-user documentation.
  
• Experience coaching and mentoring individuals, teams, and managers and facilitating training sessions
  
• Familiarity with agile planning tools (e.g., Jira, Confluence)
  
• Adaptability and a willingness to learn new skills, technologies, and frameworks
  
• Ability to deliver effective feedback to people coached
  
• Good team player
  
• Organized with the ability to operate in a dynamic, often-changing environment with a solutions-oriented attitude
  
• Able to quickly build rapport, credibility, trust, and respect with partners throughout the organization at all levels with a client-oriented attitude
  
• Show emotional intelligence as well as good influencing skills
  
  

BIL offers a broad range of challenging projects and a huge choice of career paths .We will assist you in finding the one that best meets your skills and expectations. Your personal development is our priority and we greatly encourage you to dive into different business areas for the broadest possible experience.

BIL is firmly of the opinion that diversity & inclusion contribute towards increasing the collective performance of the Bank. We are committed to creating a culture of inclusion that encourages individual development with equal opportunities for all.

NB: The selected candidate will be asked to provide an extract from the criminal record (no.3) as evidence of integrity and justified with regard to the specific needs of the position to be filled. Other documents will be collected, to the extent legally permitted, to perform background checks.

---