Client Service Officer

il y a 1 jour


Luxembourg, Luxembourg Deutsche Börse Group Temps plein

Your area of work:The area is managing global client relationships across Clearstream through our network of international officesand providing day-to-day client service for the Clearstream client base.As Client Service Officer within an international cross location team, you will be supporting international clients with enquiries or issues related to various Clearstream processes like Settlement,Corporate Actions, Income and Cash Management. Client Services is the central contact for our clients and thevoice towards clients.Your responsibilities:You take responsibility for day-to-day contact (via phone and email) for our clients for all questions inrelation to securities settlement, asset servicing and cash managementThis includes the clarification of topics by using your own knowledge, supported by team members and/oroperationsYou act as one of the main contact points for our clients for the work with Clearstream Banking.Your profile:University degree in finance, economics, IT, or equivalent training with professional experienceYou have a prior work experience in financial markets and financial products (< 3 years)Fluent Italian language required, as well as English and/or French You own a strong interest in taking on high responsibility and results orientationYou are not afraid of continuous changes, seeking personal and professional challengesYou own high problem-solving skills with developed analytical skills and sound understanding of process-flowsYou have the ability to address both known's and unknown's thanks to good conceptual thinking,organizational and communication skills and strong learning / development potentialProtruded service orientation with excellent telephone representation, high communication - and soft skillsand a strong ability to work in a teamGeneral office productivity tools proficiency expected (Excel, Powerpoint, Word)IT infrastructure proficiency / interest can be a plus


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