Technical consultant – Dissemination IT Systems Integration, Operations

ABOUT SEIDOR

At SEIDOR, we help drive the transformation and competitiveness of our clients through technology and innovation, always focusing on the value of the human side and being committed to talent and sustainable development.

We are a diverse and inclusive organization that believes in equal opportunities. We already have over 8,000 professionals in 45 countries across Europe, Latin America, the United States, the Middle East, Africa, and Asia.

Here, you can develop and grow both professionally and personally from day one, with the support of a great team that shares human values.

We carry out projects with a positive impact at both national and international levels, serving clients from different industries and collaborating closely with the leading technology providers (such as SAP, Microsoft, Salesforce, IBM, Google, AWS, Cisco, Adobe). We are one of the most recognized and awarded companies by our partners.

We are committed to sustainability and promote ESG (Environmental, Social, and Governance) criteria to achieve sustainable development. We have reduced and offset our carbon footprint, becoming a net-zero company.

At SEIDOR, we believe that to address the challenges of the digital world and the new hurdles that arise, we must have the best allies, market-leading technologies, and, above all, the best people.

Will you join us in humanizing technology?

ABOUT THE JOB

We are a large company with a start-up spirit. We organize ourselves into expert knowledge Units that collaborate with each other.

That's why we are looking for curious individuals who are motivated by challenges and eager to grow personally and professionally, to join our team and make a positive impact on the world through technology.

ARE YOU UP FOR THE CHALLENGE?

We want you to be a part of our team, from Luxembourg, as a Technical consultant – Dissemination IT Systems Integration, Operations & Support Specialist.

WHAT WILL YOU DO IN YOUR DAY-TO-DAY?

• Provide technical consultancy and support for the Dissemination and Publishing IT systems of the OP (e.g. EUR-Lex, EU Law Tracker, N-Lex).
• Monitor and analyse system logs (preferably using CloudWatch or Dynatrace) and prepare related reports and statistics (ideally with PIWIK or BI tools).
• Handle IT system incidents, investigate root causes, and ensure timely resolution.
• Test new functionalities, identify and document issues, and follow up on their resolution.
• Coordinate the reception, validation, and testing of new releases using CI/CD pipelines (preferably on Bitbucket and/or GitLab).
• Work with IT systems hosted in cloud environments (preferably AWS) and apply established change-management procedures.
• Create and maintain database scripts and Linux/Unix scripts (e.g., JSON queries, shell scripting).
• Analyze, design, and contribute to the evolution of IT systems.
• Provide 2nd-level technical support to users, including troubleshooting functional and non-functional issues related to HTML, XML, and CSS.
• Create, manage, and follow up on tickets with users and service providers.
• Draft and review technical and functional/non-functional specifications in collaboration with Enterprise Architecture and Operations teams.
• Actively participate in technical working groups and meetings with project teams, developers, stakeholders, and non-technical users.
• Deliver training sessions and demonstrations to internal teams.

WHAT DO WE EXPECT FROM YOU?

Experience & Skills

• 5+ years of IT experience, covering operations, integration, and support in complex environments
• Strong experience in system monitoring, log analysis, and incident/problem management (ITIL)
• Proven background in testing and validating functional and non-functional requirements
• Experience drafting technical and functional specifications
• Hands-on involvement in project management activities
• Practical experience with cloud services, release management, and CI/CD pipelines
• Basic experience in database and network administration

Technical Stack & Tools

• Application servers: Tomcat, JBoss/WildFly
• Monitoring & observability: CloudWatch, Dynatrace, log analysis
• CI/CD & APIs: CI/CD pipelines, Postman, curl, JSON
• Cloud & platforms: AWS, Linux
• Databases: MySQL, SQL Server, Oracle, PostgreSQL
• Languages & web: Java, Perl, HTML, XML, CSS
• Reporting & analytics: Power BI, Piwik
• Tools: JIRA, Confluence, GitLab
• Exposure to containerisation (Docker, Kubernetes) and Elasticsearch

WHAT WILL YOU FIND AT SEIDOR?

• A diverse team. We respect the differences that make us more human.
• We work as a team and learn from each other.
• Flexibility and work-life balance. Remote working is in our DNA. We promote flexible working hours and offer shorter working day every Friday, as well as in the months of July and August.
• Continuous learning. Language courses, technical training, certifications, and more.
• Personalized career development, allowing you to decide where you want to go.
• Autonomy and the opportunity to suggest and promote new opportunities.
• Flexible compensation program. Childcare vouchers, restaurant benefits, transportation, and health insurance.
• Exclusive discounts and special conditions on technology, leisure, travel, and more.
• You can be part of charitable and environmentally related initiatives.
• If you have international interests, we are present in 45 countries.

Join our team and help us humanize the world through technology