Manager, Business Enablement

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Global Financial Crimes and Customer Protection (GFC) organization is responsible for detecting and preventing financial crimes, including money laundering and terrorism financing. The successful candidate will be responsible for leading efforts to enhance processes related to sales channel onboarding opportunities, product launches, market expansions and merchant risk-related matters requiring quick analysis and resolution. The successful candidate will work with their jurisdictional SLOD team to implement AML/CTF policies around high-risk customers with an eye towards innovation and leveraging tools and technology to enhance how individual deal guidance is relayed. This role also requires deep subject matter expertise in investigative practices and proven success in partnering with the business to drive innovative solutions that are balanced by best-in-class AML/CTF and regulatory risk management.

Job Description:

Essential Responsibilities:

• Identify issues and recommend best practices for risk management within the organization.
• Lead functional projects and programs that enhance risk assessment and mitigation efforts.
• Collaborate with teams to analyze business trends and their implications for risk management.
• Contribute to process improvements that enhance the effectiveness of risk management strategies.
• Provide guidance and support to team members in executing risk management initiatives.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

• Serve as a subject matter expert for sales channel onboarding opportunities presenting with novel business models, specialized industry or market risks, or otherwise requiring elevated analysis and approvals.

• Support Head of Business Enablement in partnering with SLOD Compliance and GFC staff to establish risk appetite, minimum acceptance and onboarding requirements for merchants in specialized industries presenting increased regulatory and/or AML/CTF risks.

• Develop, socialize and maintain company-wide guidance in relation to acceptance, onboarding and ongoing support of merchants in complex verticals and regulated sectors, such as playbooks and training materials.

• Assist with the review of new products and development of monitoring and control frameworks to support strategic product initiatives in relation to complex verticals and regulated merchant sectors.

• Support executive-level presentations and ongoing education to key leaders across the company with respect to AML/CTF and Compliance related risks, control environment, and enablement activities within elevated risk segments.

• Support the Head of Business Enablement with regulatory inquiries related to strategic or large enterprise merchants, coordinating responses and implementing process enhancements where required.

• Represent PayPal's AML/CTF and Compliance practices around complex verticals and regulated sectors to external payment partners in the jurisdiction.

• Develop relationships and work collaboratively with cross functional groups and leaders within and outside of PayPal to drive results.

Qualifications/Education/Experience/Skills:

• The successful candidate will hold a minimum 6 years of AML/CTF, Compliance, Regulatory or similar experience, ideally interacting with complex sectors, regulated verticals and/or high-risk customer acceptance. A college degree and relevant experience in a senior position at a large financial institution is preferred.

• Experience working in a regulated financial institution, preferably in the space of digital payments, novel financial technology and innovative channels.

• Experience with AML/CTF controls, risk management frameworks and regulatory compliance.

• Ability to manage execution against critical tasks in a timely manner with minimal supervision and high adaptability to novel business areas.

• Must possess exceptional interpersonal and influencing skills, with the ability to partner effectively at multiple levels and across disciplines, both within and outside of PayPal.

• Exceptional at organizing and prioritizing tasks with the demonstrated ability to manage the day-to-day operations of large, complex GFCC programs in a changing regulatory environment.

• Proven ability to exhibit agility in navigating from current state to proposed solutions.

• Exceptional written and oral communication skills.

• Experience creating and delivering presentations to executive audiences, regulators/external stakeholders.

• Proven ability to execute in a fast paced and deadline driven environment.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit 

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at   

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

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