Senior Product Manager

We're Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 13 countries and continuing to expand globally, we're proud to move more people through better payment experiences.

Our Littlepay values:

• Trust and be trustworthy
• Embrace challenge
• Solve problems, together
• Deliver with speed and agility
• Be candid and kind

At Littlepay, our mission is to move more people through better payment experiences. This drives our passion to make payment journeys effortless, whether in-person via contactless physical or digital cards or online via web and mobile checkouts. Our Product team is central to achieving this ambitious vision. 

We're searching for a customer-focused, strategic Senior Product Manager to join our team in Luxembourg. In this pivotal role, you'll own our Retail vertical for mobility payments, working closely with partners, commercial and technical teams to shape the product.

As a custodian of the customer experience, you'll lead the charge in establishing this new vertical. Your responsibilities will include identifying core customer problems, championing innovative solutions, and delivering impactful products. Beyond Retail, you'll also shape our inspection applications and enhance our global acquirer connections to optimise payment processing. A key part of your remit will be defining the product vision, evolution and roadmap for Retail. Your ultimate goal? To partner with Commercial and Engineering teams to drive the go-to-market strategy for new initiatives.

Reporting to the Head of Product, you'll serve as the crucial link between Product, Engineering, and Commercial teams. You'll translate desired customer and stakeholder outcomes into clear propositions and detailed functional requirements, guiding their agile implementation to deliver customer value. 

Day to day, you'll:

• Build a solid understanding of the transit and mobility payment ecosystem, including market trends, operators, partners, merchants, and processing schemes.
• Support the end to end go to market strategy for new initiatives within mobility payments
• Develop the product vision, strategy and roadmap for the Retail vertical, ensuring alignment with overarching business objectives 
• Translate product concepts into clear specifications, conducting feasibility studies and producing detailed designs as needed
• Champion continuous product improvements while simultaneously delivering new product features
• Drive the scaling of our products, focusing on building customer-centric solutions that will revolutionise digital commerce for transit.

Ideally, you'll have:

• At least 5+ years of hands-on product management experience, with a strong preference for a background in the payments industry
• Proven track record in product discovery, successfully identifying product market fit for new verticals 
• Innate curiosity and passion for solving complex problems, always advocating for the customer
• Ability to engage in technical design discussions and understand trade-offs between various implementation approaches
• An understanding of API design principles and common integration challenges, especially in payment processing  
• Experience working in Agile teams (Kanban or Scrum), with a keen awareness of compliance requirements such as PCI-DSS
• Proficiency with Agile development tools such as JIRA, Lucid, Notion
• Demonstrated ability to thrive under pressure, successfully managing multiple initiatives at any one time and consistently meeting customer deadlines
• Superb communication skills and the ability to interact with multidisciplinary stakeholders
• A Bachelor's degree in Business, Computer Science or a related technical field is advantageous

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You'll have access to:

• A high trust working environment, with usage of cloud collaboration tools like Notion, Slack, Miro, Gmail and Jira that help us work together effectively
• Paid professional development (including conferences, courses, learning subscriptions, etc.)
• Harrison Assessments - our talent management provider that facilitates continuous professional development
• A variety of flexible leave options
• A company-wide paid day off
• Our flexible public holiday program
• Flexible (hybrid) working conditions
• Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
• Our generous employee referral program
• Mid-year, quarterly, and end-of-year corporate and team events and workshops
• Short-term remote working arrangements
• International travel opportunities (dependent on role)

At Littlepay, we believe great work happens when we solve problems, together. We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully.

For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 4 days from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross-functional collaboration, customer engagement, or specific team workflows. Your hiring manager will provide details relevant to your role.

We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to deliver with speed and agility as we continue to scale, ensuring our ways of working support both our people and our shared ambition to move more people through better payment experiences.

If you've been shortlisted for the role, you'll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you'll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.

If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don't hesitate to let us know. Additionally, if you don't meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don't), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You'll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

If this opportunity interests you, hit apply We look forward to learning about you.

Littlepay are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.