Customer Advisor

Job Description
Customer Advisor

This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shapethe evolution.

The O
pportunity
As a member our Customer Service Department, you will be responsible for handling client requests, mainly via telephone for card blocking and general credit card related questions, as well as some back-office tasks, in order to solve or follow up customer requests .

Day-to-Day Responsibilities

• You will be the 1st point of contact for customer requests via phone and/or e-mails or any other channel.
• You will receipt and respond to requests, analyses and classification of customer requests.
• You will assist the customer with a resolution within service level agreements and determined policies, using the tools provided.
• You will Initiate adequate measures and activities according to defined processes and responsibilities if the customer request cannot be resolved at 1st level.

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Your are fluent in Luxemburgish, French, English or German; additional languages such as Dutch, Portuguese or Italian are considered a strong advantage
• You have experience in Customer Service, Call center or Financial sector is required
• You have excellent verbal and written communication skills for solving problems and handle complaints
• Discretion and the ability to handle confidential information is essential for this role
• You have strong organizational and learning abilities
• You are proficient in MS Office Pack, Internet applications, Outlook
• You are fFlexible and available for shift-based scheduling between 08h00 and 19h00, including Saturdays in rotation
• Good adaptability to work in a team dealing with high volumes of calls and requests

Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.