Service Delivery Manager
il y a 7 jours
Our client is an industrial group based in the north of Luxembourg and operating in several countries. We are looking for a Service Delivery Manager to join the IT department and take the lead on the service management activities.Responsibilities >Integrated within the IT department (around 15 people), you will act as the point of reference for service management. You will ensure rigorous ITIL management, reduce processing times, and establish a robust knowledge base to make resolution "automatic and efficient."You will be the owner of the ticket lifecycle (incidents, problems, changes) and reduce processing times. This means that you will supervise and optimize the ticketing system by leading the support teams. You will manage 2 people (internal staff based in France and UK), knowing that the team will grow and you also lead an additional team of external resources.You also define and monitor performance indicators related to ticket processing.You take the lead on structuring the process documentation in Confluence and SharePoint to speed up ticket resolution.You will also work on the implementation of AI-based solutions to automate document searches and facilitate resolution.You train and raise awareness among internal teams on the use of processes and documentation.At the end you play a central role as a "ticket hunter," quickly eliminating recurring bottlenecks through continuous improvement.Of course, you ensure the application of ITIL best practices and related governance.Profile >Deep understanding of ITIL principles (incidents, problems, and changes) and relevant experience in ticket management and optimization of support workflows.Degree in Information Systems, Service Management, or a related field.Proficient in collaboration and documentation platforms, including Confluence and SharePoint.Familiarity with AI-driven solutions for support and knowledge management.Highly results-oriented, with exceptional attention to detail and a data-driven approach to performance measurement.Demonstrated leadership and team management Confident and assertive communicator, able to engage effectively with executive-level stakeholders.Excellent communication and reporting skills, capable of clearly summarizing progress and next steps.Strong ability to build and manage relationships with external partners, including contracting and vendor management.Driven by continuous improvement and a relentless problem-solvingFluent in French and English; proficiency in German or Spanish is a plus.Willingness to travel in Europe up to 40%.For a first confidential discussion or more information, please contact Nicolas Hurlin on THE RECRUITER is a recruitment and executive search company specialised in ICT - Telecoms - Digital - Cleantech - Services & Industry. THE RECRUITER empowers companies in their recruitment and HR projects, trusting that Human Factor, thanks to committed, motivated and implicated people, will bring success and added value in any business. THE RECRUITER defines its core values as: transparency, flexibility, professionalism and commitment. We apply these rules to any HR project we are in charge of.
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Purchasing Manager
il y a 4 jours
Wiltz, Luxembourg L.E.A.SE. S.A. Temps plein**Function**: *** Purchase goods, materials and services to ensure that the company operational needs are met, taking into account price, quality and delivery and to ensure continuity of supply. This role has greater responsibility and accountability than a Buyer and includes some people management responsibility. The job holder will take responsibility for...
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Purchase and Warehouse Manager
il y a 1 semaine
Wiltz, Luxembourg Circuit Foil Temps pleinDescriptionResponsabilités - Contribute to the the continuous improvement of the department to improve effectiveness (digitalization, efficient processes) - Track and report key functional metrics (follow-up of KPI). - Negotiation: optimize CFL interests in terms of quality, prices, and delays. - Contract management: review of contracts, legal review -...
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Trade Compliance Manager
il y a 2 semaines
Wiltz, Diekirch, Luxembourg Avient Corporation Temps pleinJob DescriptionThe Trade Compliance Manager is responsible for overseeing and executing all aspects of import/export customs activity in Europe and United Kingdom for all Avient business segments/units. The position will report to the Sr EU Trade & Compliance Manager and will focus on assessing and mitigating risk to ensure compliance with EU and UK imports...
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HR Project Manager
il y a 8 heures
Wiltz, Luxembourg Avient Temps pleinOur purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world. Innovation goes far beyond materials science; it’s powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you’re a finance wizard, a tech enthusiast, an...
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Account Manager
il y a 2 jours
Wiltz, Luxembourg Avient Temps plein**Job Summary** Reporting to the EMEAI Sales Manager, you will partner with and ensure the long-term success of our customers. You will be responsible for the development and maintenance of sales revenue on a select list of accounts within Central Europe. Expectations include the ability to sell at all levels of management and build relationships that...
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Treasury Manager
il y a 6 jours
Wiltz, Luxembourg Avient Temps pleinAvient Corporation (NYSE: AVNT) provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular...
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Treasury Manager
il y a 4 jours
Wiltz, Luxembourg Avient Temps pleinAvient Corporation (NYSE: AVNT), with 2021 revenues of $4.8 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products and enable recycled content to be...
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Junior Corporate Services Officer
il y a 7 jours
Diekirch, Diekirch, Luxembourg Granday Recruitment Associates Temps pleinJob DescriptionGranday Recruitment Associates has been mandated to work in exclusivity with one of the most fast growing audit firm in Luxembourg. Continuously looking for new talents, they are currently looking for a Junior Corporate Services OfficerJunior Corporate Services Officer Mission:Administrative support:Monitor legal and corporate documents to...
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Manager Drive
il y a 6 jours
Diekirch, Luxembourg Auchan Luxembourg Temps pleinDescription **Avec Auchan, révélez vos talents...** Nous rejoindre, c'est rejoindre une entreprise qui agit au quotidien avec l'ensemble de ses équipes, pour réinventer un commerce plus responsable. Nous plaçons l'humain au cœur de toutes nos actions dans le but d'améliorer la qualité de vie des habitants. Nos valeurs de confiance, d'ouverture et...
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Tax Manager Emea
il y a 1 semaine
Wiltz, Luxembourg Avient Temps pleinAvient Corporation (formerly PolyOne Corporation + Clariant Mb), with 2022 revenues of $3.65 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products and enable...
