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**Additional Information**
**Job Number**25092335
**Job Category**Sales & Marketing
**Location**Luxembourg Marriott Hotel Alfa, 16 Place de la Gare, Luxembourg, Luxembourg, Luxembourg, 1616
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**JOB SUMMARY**
Within a small team, reporting directly to the Director of Sales and Marketing, the Sales Manager shares responsibility for driving commercial performance and maximizing revenue. Main areas of responsibility are in overseeing BtoB Sales in the Individual Special Corporate and Group Corporate segments. This involves prospecting and contacting companies both in Luxembourg and abroad from key feeder markets, assessing customer needs and creating solutions which may then form part of the value proposition proposed to the customer. These activities will involve developing a full portfolio of customers in those segments whilst liaising closely with the Marriott Global Sales Organization. This position will also be responsible for other segments including meetings and events and local catering so focusing on banquets and meeting room occupancy whilst also supporting Food and Beverage to develop sales at the Alfa Brasserie. Leisure business for groups and wholesalers will also form a component of this key role.
Key responsibilities include proactively soliciting and managing opportunities within all of these segments whilst also managing key customer relationships. The Sales Manager Actively seeks out opportunities and up-sells wherever possible to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers to grow share of the accounts on behalf of the company.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
- English & French Language Proficiency
- Experience within the Luxembourg market would be an advantage
**CORE WORK ACTIVITIES**
**Understanding Markets & Maximizing Revenue**
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Identifies new group/catering business to achieve personal and property revenue goals.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Conducting Daily Sales Activities**
- Manages their schedule to ensure the focus is placed on calling companies from within the different target segments to drive a calendar of contacts and visits and therefore increase the customer base
- Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Providing Exceptional Customer Service**
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet
