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Client Services Executive
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Client Services Executive
**LOCATION**:
Stapleford
**Job Purpose**
Luxaviation Client Services is an experienced and driven team whose primary focus is to deliver a pro-active and co-ordinated outstanding customer experience for our clients, while increasing commercial opportunities and maximising Charter revenue for the group fleet 24/7. The role will require working closely with assigned aircraft owners and understanding their particular needs and requirements to deliver a tailored and bespoke service to the client, as well as building and maintaining relationships with our many direct Charter Clients and Brokers to ensure we remain the first point of contact for their Charter needs.
- Principles of the Client Services Team:_
- Understand our clients.
- Commercial drive and desire to maximise Charter opportunities and achieve targets.
- Desire to search for solutions and find the optimum solution for the clients priorities.
- Extremely positive approach to all tasks and Clients.
- Professionally spoken and written interaction with Clients and colleagues.
- Attention to detail and excellent quality of work.
- Ensuring all operations remain compliant with our AOC.
- Strive for continual personal development.
*
Key Responsibilities*
- ** **Co-ordinating Client and Crew scheduling with our Dispatch Team.
- Arranging and co-ordinated all non-dispatch services for clients.
- Searching for and securing Sub-charters when a requirement cannot be fulfilled by our fleet, inside and outside of the Luxaviation Group.
- Quoting Charter flights, following up Charter leads and converting Charter bookings.
- Optimisation and cost control within all elements of the day-to-day operation.
- Monitoring and oversight of the Dispatch Team and making appropriate interventions in the interest of the client, where required.
- Pro-actively looking ahead to foresee any potential operational disruption and intervening to mitigating schedule disruption ahead of time.
- Communicating with Clients and colleagues promptly, accurately, and pro-actively.
- Understanding and complying with Operations Manuals.
- Liaising with Flight Crew and arranging Crew logistics.
- Flight watching, completing checklists and weather watch.
- Completing operational tasks in support of the NPs.
**Person Specification**
**_Essential_**
**_Desirable_**
**_Qualifications_**
**_Experience_**
- Minimum of 3 years aviation industry experience.
- VIP customer services experience.
- Charter sales experience
- Leadership skills and experience
**_Knowledge_**
- Knowledge of ground operations and dispatch procedures.
**_Skills_**
- Excellent communication skills.
- Ability to work in a high-pressure environment.
- Professionalism and ability to deal with very demanding VIP clients.
- Additional languages
**_Competencies_**
- Able to do shift work on a 24/7 rotation.
- Ability to work in a team
- Ability to learn and adapt to specific client needs.
- Respectful and supportive to colleagues at all times.
- Flexible approach to working hours.
