Chapter Lead Service Owners

**Company Description**
Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.

The world is how we shape it. Let’s shape it together.

We are looking for an experienced Chapter Lead/Product Manager to lead a team of Service Owners driving 22 squads delivering over 60 IT services. Unlike traditional product management roles, this position also focuses on service delivery management and communication, ensuring that our services meet both operational needs and strategic business goals, while being promoted to end users to ensure large adoption.

As a Product Manager, you will oversee the lifecycle of these services from inception to delivery, ensuring they perfectly align with user expectations, customer & regulatory requirements, and performance metrics. You will work closely with cross-functional teams, including architects, operations, and business stakeholders, to support them in understanding business needs, define and prioritize work in accordance with the SAFe methodology.

Key Responsibilities:

- Service Lifecycle Management: Manages the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives.
- Roadmap and Vision: Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals.
- Service Definition and Features: Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients.
- Cross-Functional Collaboration: Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements.
- Stakeholder Management: Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services.

**Qualifications**
- Type of employment: Remote from EU
- Location: Luxembourg
- Contract hours: 40 hour workweek
- Contract type: Permanent / Freelance contract
- Languages: Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.
- EU citizenship

You have knowledge and experience of the following:

- 5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management.
- Strong ability to drive a team, and impulse end user customer focused orientation.
- Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management.
- Good understanding of DevSecOps principles.
- Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus).
- Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities.
- Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence.
- Experience with budgeting, forecasting, and financial oversight for service-related projects.

Preferred Qualifications:

- SAFe certification (SAFe Product Manager/Owner or similar).
- Familiarity with ITIL service management practices or certifications.
- Proven track record of stakeholder management in complex, multi-vendor environments.

**What we can offer you**

As a member of one of Europe’s largest digital solutions providers, you’ll benefit from extensive career development opportunities, both local and international. At the Sopra Steria Academy, you’ll be part of a dynamic network of 56,000 professionals at all stages of their careers.

You’ll become a part of a major Tech player in Europe recognised for its consulting, digital services, and software development.
**Additional Information**
Our employees are known for making bold choices and delivering results. Work among high-level professionals at the forefront of corporate software solutions and innovation at Europe’s Leading Digital Service Provider.

We offer a generous employee benefits package that includes:

- Access to our Sopra Steria training and personal development academy
- A company car lease or mobility budget
- A company laptop and new iPhone
- Private health insurance coverage
- Meal vouchers
- Social security and pension plan
- A competitive salary
- 26 holiday days

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team