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Client Support and Operation Officer
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FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.
Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure a consistent level of data quality and integrity is provided to our customers. Supported by our Customer Support team, the operations function ensures our customers get the best possible experience from the products and services they receive.
**Requirements**:
**Your key responsibilities as a Client Support and Operation Officer will be**:
- Guiding and monitoring client across all steps of set up activities (onboarding and filing setup)
- Ensure 1st level operational and technical support and coordinate and follow-up requests towards 2nd level
- Preparing client self-help documentation such as FAQ and Wikis
- Contribute to the evolution of the FE fundinfo solutions with the definition and validation of new features
- Create and maintain internal procedures when required
**To join us as a Client Support and Operation Officer you will need the following experience and skills**:
- You must have solid experience with client onboarding, client issue resolution and coordination with several levels of support
- You must have experience working with regulatory systems and software
- You must have experience in functional and technical client support preferably related to all aspects of fund distribution.
- You will have ability to understand client’s needs and to make complex concepts understandable both orally and written form
- You must be fluent in English and either French/German, any additional language are considered as an asset
- Ideally you will have prior experience as a Client Support and Operations officer
- Ideally you will have experience working in regulatory fund distribution (ideally with Luxembourg and EU Regulators)
- Ideally you will have prior experience or understanding of the financial industry and working with Asset Managers and platforms as clients as well
- Ideally you will have knowledge of regulatory documentation and reports required for AIFMs and their Funds (KID, AIFMD Reports, Annual Reports,) filing requirements.
- Ideally you will have experience in functional and technical client support preferably related to all aspects of fund distribution.
- Experience with Salesforce and Confluence, experience in testing (Functional Testing, Customer Acceptance testing) and knowledge of SQL is considered as an asset
**Benefits**
**By joining the team as a Client Support and Operation Officer, you will be offered the following**:
- Brand new office facility
- Subsidised car parking
- Complimentary healthcare for employees (can add family members)
- Pension plans
- Fruits/ healthy snacks in the pantry
- Lunch vouchers at 10.80 Euros
- Holiday purchase option - up to 5 days per calendar year
- Team Building Activities
- Full home working equipment
- Flexible home and office working
**In addition, you will have the opportunity to work for a company that values Trust, Connectivity and Innovation. In line with our core values, you can also expect the following**:
- Full LinkedIn Learning access
- A sustainable business that cares for the environment and our communities
- Opportunities to give back to local communities through volunteer days
- Becoming a part of Charity Challenges for raising money for charities selected by employees
- Options to join and lead diversity and inclusion initiatives
- Invitations to office social events and sport activities
